Assistant Front Office Manager

vor 2 Wochen


Sydney, Österreich The Star Ent Group Vollzeit

Assistant Front Office Manager - The Star Grand SydneyApply now Job no: 531820Work type: Permanent Full TimeLocation: SydneyCategories: ManagementFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.As an Assistant Front Office Manager at The Star Grand, you will oversee the day-to-day operations, ensuring seamless service delivery and an unparalleled guest experience.Responsibilities:Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests' stay.Manage The Star Grand Loyalty Program and affiliated programs.Ensure all guest comment cards are distributed to relevant departments and respond to guests when required.Assist with recruitment, rostering, training, and development of the team.What we are looking for:Proven leadership experience in a similar role within the luxury hospitality industry.Exceptional interpersonal and communication skills.Strong problem-solving and decision-making capabilities.Keen attention to detail and a commitment to outstanding service.Ability to work in a fast-paced, dynamic environment with a customer-centric approach.Knowledge of Opera property management system.Flexibility including evenings and weekends.About you:As a seasoned leader, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.What can we offer you:Complimentary meal on site every day.Uniform laundered and ready for you daily.Five weeks of paid Annual Leave for eligible team members.Discounted parking and other transport options.Up to 30% discounts across award-winning restaurants and accommodation.Lifestyle discounts including gym memberships and retail discounts.Endless career growth and opportunities to learn and develop your career.Please be aware that eligibility checks are required as part of the recruitment process.Our culture:At The Star, we are committed to creating a diverse, equitable, and inclusive workplace. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, and people with disabilities.Advertised: 02 Dec 2024 AUS Eastern Daylight TimeApplications close: 03 Jan 2025 AUS Eastern Daylight Time
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