Data Center Project Manager
vor 2 Wochen
Full timeSubsidised health insurance + stock discountsAs a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams, and provide mentorship across data centers by sharing best practices.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.QualificationsRequired Qualifications:High School Diploma or equivalent AND 1+ years industry experienceOR 2+ years industry experience and college course work.Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.While not required, we also look for the following Preferred Qualifications:2+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.ResponsibilitiesDemonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.Embody our culture and values.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Information & Communication Technology More than 10,000 employeesAt Microsoft we are dedicated to advancing human and organisational achievement. We believe that technology is a powerful force for good and that meaningful innovation will contribute to a brighter world where everyone has access to the benefits and opportunities created by technology. Our people are what makes us one of the world's most dynamic companies. Come as you are, thrive in an environment that helps you achieve more, and do what you love every day.
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