Customer Service And Administration Officer
vor 1 Monat
Customer Service and Administration OfficerFull-time Permanent Full time Join the City Lifestyle team Hume City Council is one of Australia's fastest growing and culturally diverse councils.
We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
To provide a high level of general office administration tasks that supports the Community Centres leaders and Centre Administrators.
What you'll be doing: Manage appropriate systems to ensure effective and efficient day-to-day administration including general correspondence, purchasing, document management, collation of data and reports.Administer the Centre's booking system, including point of contact enquiries, maintenance and adherence of the booking system and administration of accounting processes.Ensure effective and efficient day-to-day operation of the Community Centre as per the Centre Operations Manual.Ensure the centre is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the Council's Facilities Management Team.Manage customer service requests, complaints, general enquiries, and transactions (where appropriate).Assist the community by providing accurate information and advice about Council services in a polite, friendly, and professional manner.Assist with the setting and packing up of the hire spaces in accordance with the needs of the user groups.The skills and experience you'll bring to the role: Knowledge and/or proficiency in the use of centre booking or administration systems within a community setting.Commitment to quality customer service provision and the ability to follow through all enquiries effectively and efficiently.Ability to work as a member of a team committed to providing efficient and quality customer service.Excellent verbal and written communication skills and demonstrated ability to gain cooperation and assistance from customers and colleagues, with a broad range of people from diverse backgrounds and cultures.Proficiency in the application of standard office administration and clerical procedures and practices.Demonstrated flexibility, resilience, and adaptability to adjust to job and/or task rotation and working hours.Why Hume City Council? A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:
We're better, every day: We give things a go and value progress over perfection.
We have permission to go for it and are expected to reflect and learn.
We're in it together: At Hume, everyone matters.
We welcome and include all.
Respect and safety are expected.
We show up: We empower and trust others and own our work.
We rise to the challenges and are expected to do what we say we will.
All for Hume: We strive to achieve our best for the Hume Community.
We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer.
Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
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