Service Desk Analyst
Vor 4 Tagen
Job Description
This is an exciting career opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group.
There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service levels.
The Service Desk Analyst is to ensure all the required triaging is complete and captured before escalating any IT related matters to the relevant group.
Key responsibilities:
Respond to all phone calls and tickets raised in the ITSM system Ensure all tickets include all required information and escalate any tickets that cannot be resolved at first level Update customer of current status of support issues Provide setup and support to end users including laptop/desktop, mobile phone and tablets Research and provide information on technology issues to the team Monitor application performance and investigate failures and exceptions Provide regular status update of daily operations Create and update knowledge base, FAQ and procedures related to systems, services or applications What You'll Bring:
2 years' experience in providing technical support to a broad range of users in the corporate environment Successful completion of an ITIL Foundation or equivalent certificate level qualification (preferred but not essential) Intermediate to advanced understanding and skills with Office 365 applications Experience in supporting Avaya phone system; Microsoft Azura; Microsoft 365 certification and Jira Service Management (preferred not essential) Good analytical skills combined with the ability to troubleshoot and resolve technical issues Developed written and verbal communication skills High degree of organisation and time management skills with the ability to prioritise What's in it for you?
Progressive flexibility and well-being benefits to balance all of life's priorities Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on all NRMA insurance products including car, home & travel Opens the door to other opportunities across the NRMA Group At the NRMA inclusion and diversity are part of our DNA.
Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees.
Successful applicants will be required to complete pre-employment checks.
#J-18808-Ljbffr
-
Aps4 Service Desk Analysts
vor 4 Wochen
Central Coast, Österreich Comcare (Australian Government) Vollzeit*2x Ongoing vacancies in Canberra.A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melbourne.Overview of the TeamThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance,...
-
Aps4 Service Desk Analysts
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse Vollzeit*2x Ongoing vacancies in Canberra.A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melbourne.Overview of the Team The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance,...
-
Service Desk Analyst
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitJob DescriptionThis is an exciting career opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group.There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service...
-
Service Desk Analyst
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitJob Description This is an exciting career opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group.There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service...
-
Service Desk Analyst
vor 1 Monat
Central Coast, Österreich Kennards Hire VollzeitService Desk Analyst - Level 1 & 2Seven Hills, NSWCompetitive salary + generous employee benefitsGreat company culture | High performing teamKennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team.In this role, you'll deliver level 1 & 2 technical support to our staff across Australia and New Zealand via multiple support...
-
Help Desk Analyst
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitJoin Corrs Chambers Westgarth, Australia's leading independent law firm.The Help Desk Analyst is a key contributor to the Corrs Technology team.The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM system, identifying / investigating problems, updating...
-
It Service Desk Analyst
Vor 5 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitJob Title: IT Service Desk Analyst Location: Brisbane Description: Ashurst is a leading global law firm with a rich history spanning more than 200 years.Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions, and...
-
Service Desk Support Analyst
Vor 5 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitWe are looking for an experienced Service Desk Support Analyst to join our national Service Desk team, based in our fantastic Wellington office.You'll be part of a team that is striving to achieve the best possible outcome for all our people and develop skills and knowledge that form the foundation of a career in technology.The Role: Working as part of a...
-
It Service Desk Analyst
vor 1 Monat
Central Coast, Österreich Freedom Furniture Australia Pty Limited VollzeitAs an IT Service Desk Analyst at Freedom, you'll play a crucial role in keeping our operations running smoothly.You'll be the go-to person for solving tech issues, ensuring our team can focus on what they do best – creating amazing experiences for our customers.Your problem-solving skills will shine as you tackle diverse challenges across our systems and...
-
Service Desk Analyst
vor 3 Wochen
Central Coast, Österreich Telstra Corporation VollzeitTime left to apply: End Date: November 6, 2024 (4 days left to apply)Job Requisition ID: JR-10127710Employment TypePermanentClosing Date5 Nov 2024 11:59pmJob TitleService Desk AnalystJob SummaryAs a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers'...
-
Senior Service Desk Analyst
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology)Government - Local (Government & Defence) The City of Casey is one of Victoria's largest, fastest growing and most diverse cities.The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.Our workspace is located within Bunjil...
-
It Service Desk Analyst
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitMed Health are a purpose-built collection of industry leading health, medical and employment brands.Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a...
-
It Service Desk Analyst
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitMedHealth are a purpose-built collection of industry leading health, medical and employment brands.Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a...
-
Central Coast, Österreich Tideri Jobbörse VollzeitJoin Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations.We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.And we're not stopping...
-
Breedon Group | It Service Desk Analyst | Australia
vor 14 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitIT Service Desk Analyst Application Deadline: 23 November 2024 Department: Information Technology Services Employment Type: Permanent - Full Time Location: Lockington, Derbyshire Description As a First Line Service Desk Analyst at Breedon Group, you will play a crucial role in providing technical support to our employees across various locations.You will be...
-
Aps6 Service Desk Team Leader
Vor 5 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitCanberra, Australian Capital Territory, Australia The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.The Client Services team within TAIM provides a responsive...
-
Service Desk Engineer
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitReference ID: 1147591 Contact: Henry Brosius Email: Call: West Sector: Technology Job Summary - Competitive Salary up to $80,000 - Awesome company and team culture - Close to train station and parking on site Job Description About your next opportunity At West Technology, we are excited to partner with a thriving Aussie company with over three hundred staff...
-
Managed Service Desk Engineer
vor 2 Monaten
Central Coast, Österreich Asi VollzeitTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has helped both private and public sector organisations successfully navigate the world of technology.We specialise in all areas of IT, from hardware and software procurement to complete managed services.We aim to offer a holistic solution to our client backed by a...
-
It Service Desk Administrator
Vor 5 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitIT Service Desk Administrator Full Time- Max term contract 11 months Camberwell About Us At Baptcare, we care.Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life's stages and...
-
Central Coast, Österreich Tideri Jobbörse VollzeitTime left to apply: End Date: November 29, 2024 (25 days left to apply) Job requisition id: JR139496 Job Description: We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care,...
