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Technical Oversight
vor 1 Monat
Technical Oversight – 12-month contract
Salary: circa £45,000
Location: all sites in the UK
Are you a detail-oriented professional with a knack for navigating complex commercial property claims? We are seeking a dedicated individual to join our team in a Technical Oversight role. In this position, you will be responsible for meticulously reviewing and managing property claims, ensuring accuracy, compliance, and efficiency throughout the process. Your expertise will be crucial in minimising delays and maximising returns for our clients. If you have a strong background in property claims and a passion for delivering exceptional service, we want to hear from you Apply today to become a vital part of our dynamic team and help us set new standards in commercial property claims management.
A bit about the job:
You will oversee the performance of both insourced and outsourced buildings claims, ranging from low to high complexity.
Support the development of technical standards and professional skills to ensure excellence in claims handling, safeguarding customer experience, indemnity spend, and operational efficiency through a robust governance framework.
You will be responsible for the oversight of customer journey and indemnity spend on buildings claims through performance reviews for both insourced and outsourced claim fulfilment methods.
You will be required to carry out effective quality reviews/audits of both internally handled desk claims and claims handled by our buildings suppliers.
Deliver technical training & support to customer-facing teams and suppliers and evaluating technical referrals to identify capability and change opportunities.
Supporting external QA and SAT audits to evaluate supplier performance.
Skills and experience we're looking for:
Good knowledge of the insurance industry related and experience in handling commercial property claims.
Good buildings technical knowledge & experience, adopting current best practices, buildings pathology. Ability to review building repair scopes.
Experience in effectively managing stakeholders including brokers and service providers as well as resolving customer complaints.
Politically agile, skilled communicator/conflict manager, flexible in style/responsive to situations, able to challenge and positively influence others at all levels, internally and externally.
Good commercial awareness & appreciation of the economic environment.
What you'll get for this role:
Salary circa £45,000 - depending on location, skills, experience, and qualifications.
Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
Brilliantly supportive policies including parental and carer's leave.
Flexible benefits to suit you, including sustainability options such as cycle to work.
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone: We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to ******.
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