Pacific Blue Australia | Executive Manager Retail Operations
Vor 2 Tagen
Pacific Blue is a leading owner, operator, and developer of renewable energy assets and one of Australia's fastest growing energy retailers.
We own and operate a diversified portfolio of wind, hydro, and solar assets, as well as offering a range of competitive and highly sought after energy products through our retail brands Tango Energy and Pacific Blue Retail.
Here's your chance to be part of Australia's transition to renewable energy leading our dynamic retail operations team.
The Executive Manager Retail Operations is a critical member of the Retail business senior leadership team within Pacific Blue, with direct responsibility for all the core operational functions of the Retail business including Customer Credit Management, Service Order Provisioning Management, Customer Collections, and Retail Business Systems.
The role has accountability for leading the digitisation of the Retail business, as well as playing a key role in supporting the digitisation of shared functions across the organisation.
Critically, the role will be a champion for operational excellence, ensuring that all processes, policies, and procedures required for Retail Operations are well designed, kept up to date and embedded across the business, ensuring that the business acts compliantly in line with all the necessary state and national regulatory requirements.
As a key member of the Retail Senior Leadership Team (RSLT), the role also has responsibility for co-authoring and delivering the annual and 5-year plan for the Retail business, and will be a key player in delivering the business systems and financial objectives of the Retail business.
Key Responsibilities include:
Leading Retail Operations team, building culture, supporting development, optimising engagement and driving high-performance across:Credit, Payment Assistance & Collections Team Customer Operations - Provisioning and Account Management Team Retail Business Systems Team Retail Testing Team Closely manage business costs, being a champion in the Retail team and companywide for automation and efficiency.
Support the delivery of the EBITDA and NPAT financial ambitions of the business.
Bring all stakeholders in the retail and broader business together by representing customer needs and expectations.
Development of the Business Systems functions to support the delivery of the strategy.
Managing the go-to-market testing of all new prices, products, and business changes to ensure compliance and meeting customer and commercial expectations.
Leading the external relationships on behalf of Pacific Blue with Distributors, Meter Providers and Managers to support customer account management.
Act as the lead interface for the Retail business with technology providers - including billing systems, CRM, payments systems and others as required.
End-to-end ownership on the Retail FRMP to Cash processes, ensuring documentation, embedding and ongoing maintenance of the required processes and procedures.
Work closely with the broader business IT team, to develop and deliver the company wide technology and digitisation strategy.
Where appropriate, lead the Retail business into new markets - jurisdictions and products.
Work closely with the Retail General Manager and the RSLT, support the development and implementation of the annual and 5-year Retail business strategies.
Knowledge and experience:
Tertiary qualifications - under or post graduate level (e.g.
MBA).
Experience in development of best practice customer operations teams and processes.
Experience in mass market customer service and billing systems.
Relevant sector experience is essential.
Demonstrated ability to work in an agile and dynamic business culture.
Experience in team development and proven leadership capability.
Ability to clearly prioritise internal and external business initiatives and business process improvements projects.
Willing to accept responsibility, foster accountability, and lead by example.
Exceptional verbal, written and interpersonal communication skills to enable effective communication across all levels and to a wide range of stakeholders.
Skills:
Performance and delivery orientation Effective Decision making Leadership through influence Problem Solving Commercial acumen Risk assessment and mitigation Excellent stakeholder engagement and management Excellent data interpretation and reporting skills Ability to think laterally and analytically through complex issues Pacific Blue is committed to fostering an inclusive and diverse work environment where individuals in each of our business units feel involved, supported, respected, and treated fairly.
We believe that embracing people with diverse capabilities, perspectives, and experiences will enrich our team and provide competitive advantages to our business.
If you share our vision of creating a sustainable future and believe in making a positive impact, please click the 'apply' button to express your interest.
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