Senior Dispute Resolution Officer
Vor 3 Tagen
Take the next step.
Be part of something bigger at Suncorp.
Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customersOngoing professional development is encouraged and work/life balance is promoted.Permanent full-time opportunity available in BrisbaneWe are looking for passionate dispute resolution experts to become part of Suncorp's External Customer Relations team.
As a Senior Dispute Resolution Officer, you will manage insurance-related complaints lodged through external dispute resolution (EDR) schemes, generally the Australian Financial Complaints Authority (AFCA).
You will work with our customers, business stakeholders, and the EDR scheme to ensure the best outcome is achieved.
You will also use your legal or industry knowledge, dispute resolution techniques, and ultimately your professional communication skills to achieve these great results.
What you'll do Manage a dynamic and varied portfolio of insurance complaints referred to EDR schemes;Deliver exceptional customer service with a resolution focus through the delivery of high-quality solutions to the customer and the business, whilst displaying empathy balanced with commercial acumen;Prepare quality and timely submissions and correspondence to AFCA;Manage all complaint-related communications with customers and their representatives (such as lawyers) who have proceeded to AFCA, both verbally and in writing, including negotiating and influencing resolution agreements and assisting them through the complaint process;Maintain positive relationships with our stakeholders (such as case workers) at AFCA and participate in EDR scheme external forums (e.g.
AFCA Industry Open Forums);Utilise industry knowledge, delegations, understanding of legal principles and EDR scheme approaches, internal policy and procedures, and internal focus areas to analyse and determine the appropriate course of action in managing complaints;Maintain accurate and timely records in Suncorp's complaint systems;Convey and explain complex material and reasoning both orally and in written form, in plain English, to a wide variety of audiences;Identify possible systemic issues or opportunities to improve systems, processes, or products, and work with our stakeholders to recommend and implement relevant improvements.What you'll bring Excellent communication skills, both verbally and written;Strong dispute resolution experience and/or industry experience preferably within insurance;Proficiency and ability to quickly learn new IT systems and tools;The ability to manage conflicting priorities in a timely, efficient, and risk-aware manner;A desire and ability to balance customer-centricity with commercial acumen;Tertiary qualifications in legal, finance or similar will be highly regarded.If this opportunity sounds like the challenge you have been looking for, please apply online today.
For further information regarding this position, please contact ******
Advertised: 06 Jan 2025 AUS Eastern Daylight Time
Applications close: 20 Jan 2025 AUS Eastern Daylight Time
#J-18808-Ljbffr
-
Senior Dispute Resolution Officer
vor 1 Stunde
Brisbane, Österreich Suncorp VollzeitTake the next step.Be part of something bigger at Suncorp.Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customersOngoing professional development is encouraged and work/life balance is promoted.Permanent full-time opportunity available in BrisbaneWe are looking for passionate...
-
Senior Dispute Resolution Officer
Vor 3 Tagen
Brisbane, Österreich Suncorp VollzeitTake the next step. Be part of something bigger at Suncorp.Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customersOngoing professional development is encouraged and work/life balance is promoted.Permanent full-time opportunity available in BrisbaneWe are looking for passionate...
-
External Dispute Resolution Officer
vor 2 Wochen
Brisbane, Österreich Allianz Partners VollzeitRole Purpose:As an External Dispute Resolution Officer, you will play a crucial role in managing and resolving disputes by balancing commercial, regulatory, and reputational impacts through every decision ensuring optimal outcomes for all parties involved. Your expertise will be vital in maintaining our commitment to fairness and compliance while...
-
Brisbane, Österreich Tideri Jobbörse VollzeitTake the next step.Be part of something bigger at Suncorp.Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customers Ongoing professional development is encouraged and work/life balance is promoted.Permanent full-time opportunity available in Brisbane We are looking for...
-
External Dispute Resolution Officer
vor 2 Wochen
Brisbane, Österreich Allianz Popular Sl. VollzeitAs an External Dispute Resolution Officer, you will play a crucial role in managing and resolving disputes by balancing commercial, regulatory, and reputational impacts through every decision, ensuring optimal outcomes for all parties involved.Your expertise will be vital in maintaining our commitment to fairness and compliance while safeguarding the...
-
Buscojobs | Deputy Chief Counsel
vor 1 Stunde
Brisbane, Österreich Tideri Jobbörse VollzeitDeputy Chief Counsel - Dispute ResolutionLeading advisor and practitioner in dispute resolutionPermanent role - Senior Executive Service Band 2Canberra, Sydney, Melbourne, Perth, Brisbane and AdelaideThe Australian Government Solicitor (AGS) is seeking applications from senior litigation practitioners with significant advocacy experience before superior...
-
Claims Dispute Resolution Manager
vor 1 Monat
Brisbane, Österreich Nti Limited VollzeitCompetitive annual salary + generous annual bonusAs the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
-
Brisbane, Österreich Tideri Jobbörse VollzeitAs an External Dispute Resolution Officer, you will play a crucial role in managing and resolving disputes by balancing commercial, regulatory, and reputational impacts through every decision, ensuring optimal outcomes for all parties involved.Your expertise will be vital in maintaining our commitment to fairness and compliance while safeguarding the...
-
Family Dispute Resolution Practitioner
vor 2 Monaten
Brisbane, Österreich Centacare Vollzeit31st October, 2024 Full Job Description Centacare - Specialist Family and Support Services is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage.Our services are available to the entire community regardless of religion, circumstance, ethnicity,...
-
Legal Counsel
vor 1 Monat
Brisbane, Österreich UQ College VollzeitLegal Counsel (Dispute Resolution)Apply locations St Lucia Campus time type Full time posted on Posted Today job requisition id R-45656Legal ServicesThis is a full-time fixed-term position through to January 2026 at HEW 8.Transition in-house to collaborate on diverse projects, leveraging your litigation experience while expanding into commercial...
-
Legal Counsel
vor 1 Monat
Brisbane, Österreich UQ College VollzeitLegal Counsel (Dispute Resolution)Apply locations St Lucia Campus time type Full time posted on Posted Today job requisition id R-45656Legal ServicesThis is a full-time fixed-term position through to January 2026 at HEW 8.Transition in-house to collaborate on diverse projects, leveraging your litigation experience while expanding into commercial...
-
Claims Dispute Resolution Manager
vor 1 Monat
Brisbane, Österreich Nti Ltd VollzeitCompetitive annual salary + generous annual bonusAs the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
-
Legal Counsel
vor 1 Monat
Brisbane, Österreich UQ College VollzeitLegal Counsel (Dispute Resolution)Apply locations St Lucia Campus time type Full time posted on Posted Today job requisition id R-45656Legal ServicesThis is a full-time fixed-term position through to January 2026 at HEW 8.Transition in-house to collaborate on diverse projects, leveraging your litigation experience while expanding into commercial...
-
Associate/Senior Associate
vor 1 Monat
Brisbane, Österreich Chambers Russell Lawyers VollzeitAssociate/Senior Associate (Dispute Resolution or Transaction Advisory)Skip to contentOpen to applications across Brisbane and the Gold CoastAbout Chambers Russell Lawyers At Chambers Russell Lawyers, we offer skilled lawyers the freedom to develop their expertise and leadership, as part of a high performance team and culture that supports the sustainable...
-
Dispute Resolution
vor 2 Monaten
Brisbane, Österreich Holding Redlich VollzeitOur marketing leading disputes team is seeking a commercial litigator with 2-4 years PAE to join the team.About the teamOur Brisbane Dispute Resolution & Litigation (DR&L) team sits within a national practice group that acts for a vast range of clients in areas including commercial disputes and litigation, property, media, technology, mining, energy and...
-
Buscojobs | Dispute Resolution
Vor 6 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitOur marketing leading disputes team is seeking a commercial litigator with 2-4 years PAE to join the team.About the teamOur Brisbane Dispute Resolution & Litigation (DR&L) team sits within a national practice group that acts for a vast range of clients in areas including commercial disputes and litigation, property, media, technology, mining, energy and...
-
Legal Administrative Assistant
vor 2 Wochen
Brisbane, Österreich Piper Alderman VollzeitThe roleAre you looking for a challenging, fast-paced legal administrative role in a collegiate and supportive environment? Are you a highly organised individual who gains satisfaction in successfully supporting a busy team and in turn the clients they service?We are looking for a professional and enthusiastic Legal Administrative Assistant to support our...
-
Brisbane, Österreich Tideri Jobbörse VollzeitCompetitive annual salary + generous annual bonus As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
-
Brisbane, Österreich Tideri Jobbörse VollzeitCompetitive annual salary + generous annual bonus As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
-
Brisbane, Österreich Tideri Jobbörse VollzeitAssociate/Senior Associate (Dispute Resolution or Transaction Advisory) Skip to content Open to applications across Brisbane and the Gold Coast About Chambers Russell Lawyers At Chambers Russell Lawyers, we offer skilled lawyers the freedom to develop their expertise and leadership, as part of a high performance team and culture that supports the sustainable...
