Digital Health Solutions Consultant
Vor 5 Tagen
About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health.
We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life.
You Will Have Access To:Career development with an international company where you can grow the career you dream of.Amazing health and wellness benefits and perks.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.This role works for Abbott Core Lab in our Digital Health Solutions business.
We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life.
Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.Primary FunctionThe Digital Health Solutions Consultant (DHSC) is responsible for AlinIQ Customer Loyalty and Sales Tactics focusing on Value Realization; by working directly with the CoreLab Sales Organization (Enterprise and Customer Experience Team), enabling them to provide intelligent insights and collaboratively develop customized solutions utilizing our AlinIQ Portfolio to our clients.Major AccountabilitiesResponsible for advanced presentation of AlinIQ Solutions to clients, supporting Core Sales Team and/or DHSE and validating client's medical and technical needs, ensuring their expectations are met by proposing the best offer accordingly.Ensures the maximum utilization of AlinIQ solutions and that its functionalities are totally understood and appreciated, so every client becomes a promoter.Maintains close relations and communication with existing clients, engaging them to improve daily workflows, continuously identifying newly formed needs, by connecting them to AlinIQ functionalities, creating additional sales through value expansion opportunities.Support creation of SOW in pre-sales phase in partnership with Customer and CORE sales roles.Responsible for advanced and functional training of the customers for AlinIQ enablers, during laboratory day-to-day operations.Increase customer satisfaction and NPS, accordingly create value expansion opportunities and communicate with core sales team.Must deep dive on customer needs and respond by using AlinIQ enablers, with the aim to transform every customer into an AlinIQ reference site, creating a bridge between customer and marketing team.With hyper-care minimize inadequate training associated errors and issues, thus reduce customer complaints and avoidable support workload on ITSS team.Ensures that all activities are performed in compliance with quality system requirements.EducationBachelor's degree in medical, life sciences, IT or medical technology is preferred.Fluent in English and in the Local language.BackgroundUnderstand IT technology within hospital and laboratory environment.Expertise in clinical laboratory workflows (sample workflow, order/result workflows, inventory workflow, quality, etc.
).Great understanding of Clinical Laboratory KPI's.
Expected to be part of design/monitoring/management/improvement of those KPI's.Strong understanding of how technology drives value in the broader healthcare and laboratory space.IT functional expertise, IT product and industry knowledge in Healthcare and/or Laboratory Medicine preferred.Willingness to challenge and improve the status-quo, with analytical skills, problem-solving approach, and excellent consulting skills.Customer facing, open, with excellent customer communication, interpersonal and influencing skills.Willingness to work in cross-functional teams.Impact of positionWill manage 4 to 7 single tier accounts (50-100 hospital/Lab entities) consisting of multiple locations (up to 10) for a single large account or large complex accounts.Responsible for Customer retention and per annum incremental sales target.Accountable for the AlinIQ professional services product line.#J-18808-Ljbffr
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Digital Health Solutions Consultant
Vor 5 Tagen
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