Member Support Consultant | Carnegie
vor 3 Wochen
Melbourne - CBD and Inner Suburbs, VIC, AU
Fitness First
About Goodlife Health Clubs: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector.
We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members.
As both a service provider and employer our mission is simple: Move people to achieve great things.
The opportunity: Member Support Consultants (MSC's) at our Carnegie club play an essential role in building and maintaining a thriving Goodlife Health Club membership base.
MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us.
The role of an MSC is highly varied and has two clear goals: achieving membership growth goals through proactive sales activities and retaining existing members through the provision of best-in-class customer service.
Responsibilities Proactively contribute to club sales budget utilising sales promotions and referrals campaigns Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities Achieving the required number of lead contacts via telephone to maximise sales opportunities Providing sales presentations and tours to prospective members Creating great member journeys via positive and personalised interactions Achieving successful outcomes to enquiries Opening and closing the club as per the club roster Active involvement in member retention programs, inspiring members to continue their fitness journey Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience About you: Current First Aid & CPR certificates. Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals The ability to solve problems and overcome obstacles Outstanding communication abilities - able to listen, understand, empathise and influence others Tenacity with a natural drive to achieve individual targets and team goals Customer focused with a desire to achieve exceptional customer outcomes What we can offer you: An hourly rate of $29.04 (inclusive of casual loading) Commission A complimentary all-access Goodlife membership Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines Access to our industry-leading learning and development content. Apply Now
Please visit our website: careers.fitlg.com for a list of all of our current vacancies and to register for job alerts in your area.
Our Commitment to Diversity and Inclusion: At Fitness and Lifestyle Group, we bring positive energy and attitude to work every day.
We are proud of who we are and who we work for.
We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation.
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