Aktuelle Jobs im Zusammenhang mit Contact Centre Service Consultant - Brisbane - Australia And New Zealand Banking Group Limited
-
Contact Centre Team Leader
Vor 5 Tagen
Brisbane, Österreich Optimum Contact VollzeitAdd expected salary to your profile for insightsOptimum Contact provides outbound call campaign support to member-based organisations and associations, helping them achieve a range of critical objectives.We assist with renewing memberships, retaining members, boosting delegate attendance at events and conferences, enrolling members and students in various...
-
Contact Centre Operator
vor 2 Monaten
Brisbane, Österreich 13Cabs VollzeitWe are looking for Contact Centre Operators.Join our dynamic team at 13Cabs Woollongabba as a Call Centre Operator!If you thrive in fast-paced environments, we want you!Our Call Centre Operators:Answer customer calls and book taxis.Skillfully dispatch drivers for efficient service.Provide top-notch customer service.What we're looking for:Strong communication...
-
Optimum Contact | Contact Centre Team Leader
Vor 4 Tagen
Brisbane, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights Optimum Contact provides outbound call campaign support to member-based organisations and associations, helping them achieve a range of critical objectives.We assist with renewing memberships, retaining members, boosting delegate attendance at events and conferences, enrolling members and students in various...
-
Banking Consultant, Contact Centre
vor 2 Wochen
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Department: SB Bank Contact CentreDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive...
-
Team Leader, Contact Centre
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitTeam Leader, Contact Centre Location: Brisbane, Sydney, Shelley St Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR-0007336 The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service...
-
Team Leader, Contact Centre
vor 2 Monaten
Brisbane, Österreich Apex Group VollzeitTeam Leader, Contact CentreLocation: Brisbane, Sydney, Shelley StTime Type: Full timePosted On: Posted YesterdayJob Requisition ID: JR-0007336The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally...
-
Workforce Scheduler
vor 2 Wochen
Brisbane, Österreich SMAART Recruitment VollzeitAre you passionate about creating efficient schedules that drive seamless contact centre performance?We're seeking multiple Workforce Schedulers to join an exciting, large-scale transformation project with a major financial services client, kicking off in early 2025.Location : Brisbane CBD (with flexible hybrid working options) The Role: As a Workforce...
-
Banking Consultant, Contact Centre
vor 2 Wochen
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Department: SB Bank Contact CentreDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive...
-
Contact Centre Team Leader
Vor 2 Tagen
Brisbane, Österreich Watts Next Pty Ltd VollzeitAbout the business: Optimum Contact provides outbound call campaign support to member-based organisations and associations, helping them achieve a range of critical objectives.We assist with renewing memberships, retaining members, boosting delegate attendance at events and conferences, enrolling members and students in various courses, conducting surveys to...
-
Contact Centre Team Leader
Vor 3 Tagen
Brisbane, Österreich Watts Next Pty Ltd VollzeitAbout the business:Optimum Contact provides outbound call campaign support to member-based organisations and associations, helping them achieve a range of critical objectives.We assist with renewing memberships, retaining members, boosting delegate attendance at events and conferences, enrolling members and students in various courses, conducting surveys to...
-
Team Leader, Contact Centre
vor 1 Monat
Brisbane, Österreich Apex Group Ltd VollzeitTeam Leader, Contact CentreThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.With our clients at the heart of everything we do, our hard-working team...
-
Team Leader, Contact Centre
vor 1 Monat
Brisbane, Österreich Apex Group Ltd VollzeitTeam Leader, Contact CentreThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working...
-
Team Leader, Contact Centre
vor 1 Monat
Brisbane, Österreich Apex Group Ltd VollzeitTeam Leader, Contact CentreThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.With our clients at the heart of everything we do, our hard-working team...
-
Team Leader, Contact Centre
vor 1 Monat
Brisbane, Österreich Apex Group Ltd VollzeitTeam Leader, Contact CentreThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.With our clients at the heart of everything we do, our hard-working team...
-
Banking Consultant, Contact Centre
vor 1 Woche
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Department: SB Bank Contact CentreDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive...
-
Team Leader
vor 2 Monaten
Brisbane, Österreich Mayday Recruitment VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) MAYDAY Recruitment is seeking multiple Customer Experience Team Leaders to manage and develop a team of customer service professionals in a leading healthcare organization in Murarrie, QLD.In this role, you'll focus on driving operational success, ensuring high-quality customer interactions, and...
-
Team Leader, Contact Centre | Brisbane, Au
vor 1 Monat
Brisbane, Österreich Efinancialcareers Ltd. VollzeitThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.With our clients at the heart of everything we do, our hard-working team has successfully delivered...
-
Team Leader, Contact Centre | Brisbane, Au
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.With our clients at the heart of everything we do, our hard-working team has successfully delivered...
-
Team Leader, Contact Centre | Brisbane, Au
vor 1 Monat
Brisbane, Österreich Efinancialcareers Ltd. VollzeitThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...
-
Team Leader, Contact Centre | Brisbane, Au
vor 1 Monat
Brisbane, Österreich Efinancialcareers Ltd. VollzeitThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.With our clients at the heart of everything we do, our hard-working team has successfully delivered...
Contact Centre Service Consultant
vor 3 Monaten
Select how often (in days) to receive an alert:
Department: SB Specialist Customer Care
Division: Suncorp Bank
Location: Brisbane
About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.
As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role In the Customer Care Officer role, you will effectively manage a portfolio of delinquent accounts in order to maximize debt recovery and minimize financial losses and risk to the Bank.
You are to handle Various product groups, inbound call lines, outbound dialler campaigns whilst evaluating risks and proposing individual recovery solutions in line with the customers situation.
You will also maintain a high level of professionalism and customer service, keeping the customer experience at the forefront of all conversations and actions.
Ensure compliance of all collections activities is essential by adhering to all applicable legislation, inclusive of the Privacy Act, NCCP, Banking code of practice and ACCC Debt Collection regulations.
You will also handle Complex cases requiring strong problem-solving skills, a deep understanding of company policies and procedures and excellent communication skills and should have the capability to handle customer complaints, aiming to achieve an effective first call resolution.
You are also to manage and assist vulnerable customers, such as those experiencing financial hardship or emotional distress, demonstrating compassion and empathy to deliver personalised solutions.
What will your day look like? As a Customer Care Officer, you will:
Proficiency in relevant banking products and regulatory requirements.
Proven capability to uphold the utmost professional conduct while working in a team-oriented atmosphere under demanding workloads.
Proven aptitude in handling conflicts and negotiating resolutions with customers and stakeholders.
Demonstrated expertise in delivering exceptional service, meeting, and exceeding customer expectations.
Maintaining accurate and detailed records of all collections activities and customer interactions.
Identifying and reporting potential fraudulent or suspicious activity on customer accounts.
What will you bring? To grow and be successful in this role, you will ideally bring the following:
Strong experience in collections or related field, such as customers service, banking or finance.
Ability to communicate effectively with customers, colleagues, and other internal stakeholders, utilizing both verbal and written communication methods.
Knowledge of relevant laws, regulations and policies related to debt collection, such as Debt Collection Guidelines.
Proficiency is utilizing technology, including the ability to work with multiple different banking systems and Microsoft office applications.
Ability to prioritise take and manage workloads in a fast-paced dynamic work environment.
Capability to deliver exceptional customer service, which involves demonstrating empathy, professionalism, and responsiveness to address customer and business needs.
You're not expected to have 100% of these skills.
We value a growth mindset, so if you have most of these things in your toolbox, we'd love to
So why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters.
That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference.
We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day.
We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at Suncorp Bank and the ANZ Group, visit careers.
You can apply for this role by visiting ANZ Careers and searching for reference number 77610 Job Posting End Date #J-18808-Ljbffr
