Fnz Services

Corporate Finance & Investment Banking (Banking & Financial Services)
Full time
The Business Process Lead is a key role within the Transitions & Service Team to enable the successful operationalisation and delivery of business readiness activities aligned to core projects into the Customer Services team.
This role involves collaborating with various departments & teams to align & build relationships with key stakeholders to track, report and deliver all core tasks including business process and procedures, testing, system readiness, training and communication to ensure all are in place and teams are trained in readiness for a smooth transition into Operations.

Team Responsibilities
The Transition and Service team provides engagement and support for the effective delivery of operational acceptance testing, process and procedure updates, business requirement review & support, client engagement, and vendor support.
All to support the teams administering services for clients in Australia.
We are the first point of contact and trusted to provide accurate information about our propositions and resolve issues that arise, which sometimes means escalating to the appropriate team.

The team provides factual information to assist clients in making informed decisions and support administrative processing to ensure service objectives are met.

Specific Role Responsibilities
Ensures that there is a business perspective on how any new technical capabilities will be integrated into the business.
Review new or re-engineered processes end to end including gap analysis, process improvement, design, documentation, operational readiness, and implementation.
Ensure process changes are firmly embedded and understood by the business which includes procedure and training documentation.
Develop and design testing scenarios and test plans that can be leveraged for existing and future projects, ensuring that tests reflect realistic operational business conditions and processes.
Lead and manage project activities including initiation, planning, management, and execution of implementation tasks and deliverables.
Analyse data to identify trends, discrepancies, and areas for improvement.
Undertake post-implementation reviews and ensure that lessons learned are captured and shared.
Support and engage with experts and stakeholders to ensure continuous improvements are identified.
Ensure the correct implementation of standards and procedures.
Actively contribute to the development of new operational initiatives and ensure successful implementation.
Proactively work to ensure effective working relationships within the team and with those whom the team interacts with.
Undertake any other projects/tasks as may reasonably be required to facilitate the smooth transition and management of the Customer Experience Team.
What are we ideally looking for in a successful candidate?

Minimum 2 years fund administration experience.
Time management and the ability to prioritise.
A high level of accuracy and attention to detail.
The ability to solve problems and autonomously investigate issues and potential solutions.
Excellent computer literacy, particularly regarding the Microsoft Office suites.
Excellent communication skills, both written and verbal.
Able to handle high volume workloads and perform in demanding situations from time to time.
The ability to adapt to change as a result of both legislation and Company changes.
A willingness to perform above and beyond the call of duty.
What is in it for you?

A hybrid 3+2 model combining working from the office and from home.

A competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional annual leave days after your first 12 months, sick days, and more.

Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.

We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China, and more.

About FNZ
FNZ was founded with a mission to use cutting-edge technology to open up wealth for end investors and business partners.
That means making wealth management more accessible and personalized for all people, not just high net worth.
We believe everyone can create a better life by saving, investing, and managing their money well.
FNZ has created wealth's growth platform – a global, end-to-end wealth management platform.
We have merged a modern adviser and end investor experience with sophisticated investment administration and business operations.
The platform includes app integrations, providing access to third-party, FNZ-delivered, or customer proprietary solutions.

If this role appeals to you, please apply by the 30th of December 2024.

*Please note we shortlist as we receive applications.
We encourage early applications as we may withdraw advertising at any time.

For more information, please reach out to us

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