Buscojobs | Allianz Popular Sl. | Sales And Service Consultant, Canberra Campus | Brisbane | Canberra
vor 2 Wochen
Sales and Service Consultant, Canberra Campus
Location: Canberra University Campus
Type: Casual - 8 hours per week
Role Purpose: To service members, clients, and associates with products and services, and assist with other relevant health insurance projects within their respective state.
Key Responsibilities:
Ensure customer contact and accessibility to Allianz Worldwide Partners taking into account peak periods.
Train and brief clients regarding products as appropriate.
Assist with client queries.
Maintain regular contact with client staff including finance, administration, student support, marketing, and health staff.
Liaise with direct billing medical providers and monitor supplies of collateral, posters, and other Allianz Worldwide Partners information.
Monitor and report feedback and complaints from clients, members, or associates.
Report any issues raised by direct billing medical providers.
Ensure direct billing providers are aware of the nearest customer service locations and access times.
Fostering Relationships:
Coordinate orientation activities, promoting attendance at orientations and post-orientation follow-up.
Assist with activities and tasks associated with obligations of preferred provider agreements.
Sales:
Liaise with student bodies or associates to integrate product and improve the relationship and coordination of any international student problems or concerns.
Assist with research into appropriate local channels for product sales.
Coordinate activities to distribute information regarding the product.
Assist with product sale presentations.
Product Knowledge:
Develop and maintain expert knowledge in all Allianz Worldwide Partners Health Insurance products and services.
Data Entry:
Ensure accurate information is provided to internal and external stakeholders to enable a clear direction for satisfied customers who want to continue to deal with us.
Reporting:
Ensure weekly and monthly reports of on-campus activities and CSR logs are completed accurately and submitted by the due date.
Professional Approach:
Ensure clear communication with clients and students following clear product definition and service provisions.
Maintain a smart appearance at all times; where uniforms are available, these must be worn.
Market Insight:
Monitor and report on competitor activities at client locations.
What You'll Bring to This Role:
Leadership Skills:
Ability to work autonomously and be self-motivated.
Ability to share ideas and contribute to team discussions.
Problem Solving & Decision-Making Skills:
Ability to interrogate a problem and develop processes to satisfy customer needs within the parameters of the product.
Flexibility to manage calls remotely and online inquiries from home during COVID lockdown periods.
Communication Skills:
Ability to communicate and build effective relationships at all operational levels of the business.
Other languages would be highly regarded.
Professional Skills:
High level of professionalism, maturity, and candor in daily work ethic.
Confident in approach.
What We Offer:
Our employees play an integral part in our success as a business.
We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.
We empower and encourage you with your personal and professional development by offering a large variety of courses and targeted development programs.
All that in a global environment where international mobility and career progression are encouraged.
Caring for your health and well-being is a key priority for us.
This is why we build Work Well programs to provide you with peace of mind and give you the flexibility in planning and arranging for a better work-life balance.
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