Customer Service Centre Manager
vor 1 Woche
A superb leadership opportunity with the world's leading sustainable building materials company.
Competitive remuneration package.
A close-knit team backed by an inclusive culture company wide.
Perth based role.
Holcim : As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure, and improving living standards around the world.
With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success.
The Opportunity : In this superb role, arising from an internal promotion, you will lead the Customer Service Centre (CSC) team to ensure efficient back-end operations and a seamless customer experience.
The position is part of the leadership team within the business and is directly accountable for the functional output of the team, with direct impact on the bottom line.
Responsibilities : Developing, implementing and achieving a balanced scorecard of customer service standards and KPI's for the CSC.Developing and maintaining clear work guidelines, policies and procedures in relation to all key areas of responsibility (e.g.
customer service standards, order scheduling / allocation, distribution indicators).Ensuring all customer complaints related to customer service are fully investigated to understand the root cause and implementing the right corrective actions.Supporting team leaders to consistently match / roster staff (resources) with peak times to meet or exceed grade of service standards.Developing strong working relationships with stakeholders to achieve the budgeted financial and non-financial targets (service levels, EBIT, market share, logistics costs, EOD error rates, AFTPO, Opportunity Management).Maintaining an active involvement in the ongoing activities of the sales, logistics and operational teams and contributing to related discussions and meetings.About you : To be successful in this role you will have : Relevant tertiary qualifications (preferred).Experience in leading a sizable, high volume call centre.Experience in pre-mix concrete, quarrying, logistics or related industry (preferred).Experience in managing multiple stakeholders including manufacturing, sales and logistics.Exceptional communication skills and ability to influence a range of stakeholders both internal and external.Excellent leadership skills and proven ability to continually enhance team performance and capability through setting clear performance objectives, conducting coaching conversations and driving personal ownership and accountability.High proficiency in Word and Excel, capability to learn and use new computer programs, medium proficiency in PowerPoint.Most importantly, you are a professional who has the desire to build and nurture a team who will provide excellent service.
You are looking to make your mark and see your ideas implemented and your team successful as a result.
Why Holcim? At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work.
We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.
Apply now Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.
#J-18808-Ljbffr
-
Customer Service
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitCustomer Service Representative - Contact Centre Pioneer Credit Ltd is seeking a full-time Customer Service Representative for our Contact Centre based in Perth CBD, located in the Palace Tower.This role offers an exciting opportunity to start in 2025, where you will help Australians manage their debt stress.Our comprehensive training program will equip you...
-
Call Centre
Vor 2 Tagen
Melbourne, Österreich A.P. Eagers Limited VollzeitCustomer Service Consultant at Eagers AutomotiveThis is a Full time jobLocation: Nailsworth, Adelaide SASubClassification: Customer Service - Customer FacingClassification: Call Centre & Customer ServiceOpportunity: Australia's largest automotive groupBenefits: Excellent training, mentoring and career development opportunitiesThis is an ideal opportunity for...
-
Customer Service
vor 1 Monat
Melbourne, Österreich Steamatic VollzeitCustomer Service - Call Centre at Steamatic Pty LtdThis is a Full-time job located in Braeside, Melbourne VIC.Position Classification: Call Centre & Customer ServiceJob Type: Permanent position with paid overtime.Training: External and Internal industry-specific training provided.Career Advancement: Opportunities available within the Braeside location.Join...
-
Customer Service
vor 3 Wochen
Melbourne, Österreich Credit Connect Group VollzeitFeatured Consumer Connect Banker at Westpac Consumer and Business BankA fantastic opportunity to join a supportive and caring team culture.Multiple, full-time, permanent roles available in Kogarah starting 21st February.Working flexibly will be offered once competent in the role.This is a full-time job in Kogarah, Sydney NSW.Sub-classification: Customer...
-
Service Manager
vor 3 Monaten
Melbourne, Österreich Cmv Truck Centre VollzeitCMV Truck Centre, 100 Port Wakefield Road, Cavan, South Australia, Australia Req #391 Tuesday, 17 September 2024 About CMV Truck Centre CMV Truck Centre is a large on highway Truck Dealership based at Cavan in modern premises.Kenworth trucks have dominated the heavy duty truck market in Australia for many years and are the market leading brand.DAF is a...
-
Customer Service
vor 4 Wochen
Melbourne, Österreich The Drake Group VollzeitCustomer Experience Representatives at Drake InternationalThis is a part-time job located in Collingwood, Melbourne VIC.Salary: $75k - $76k p.a.+ super + bonusesWorking Hours: 3-day working week, Monday, Saturday, and Sunday.Job Classification: Customer Service - Call CentreResponsibilities: Provide exceptional customer service to clients.Assist customers...
-
Tomra | Service Centre Manager
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitCompany Description At TOMRA we are all about Clean Loop Recycling!Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again.It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used,...
-
Call Centre
vor 2 Wochen
Melbourne, Österreich Border Express Pty VollzeitCustomer Service Supervisor - 12 Month Contract at Border Express Pty LtdThis is a Full time jobLocation: Tullamarine, Melbourne VICSubClassification: Supervisors/Team LeadersClassification: Call Centre & Customer ServiceTraining and Leadership DevelopmentNovated LeasesA team-based workplace that supports flexibility and inclusion.Border Express has an...
-
Centre Manager
vor 1 Monat
Melbourne, Österreich Kids Early Learning Centre VollzeitChildcare & Outside School Hours Care (Education & Training)Full timeSalary $80K - $95K + Super + 12.5% Annual BonusAre you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team?We are seeking a dynamic and proactive Centre Manager at Kool Kids Early Learning Centre - Ashmore to join our team and...
-
Customer Service Centre Manager
vor 3 Wochen
Melbourne, Österreich Holcim Participations (Australia) Pty Ltd VollzeitA superb leadership opportunity with the world's leading sustainable building materials company.Competitive remuneration package.A close-knit team backed by an inclusive culture company wide.Perth based role.Holcim: As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure, and improving...
-
Customer Service
vor 1 Monat
Melbourne, Österreich Zuster VollzeitSubject Matter Expert - Socials at Fantastic FurnitureThis is a Full time jobLocation: Chullora, Sydney NSWClassification: Customer Service - Call CentreJoin one of Australia's largest and most trusted furniture retailers!Work with a dynamic, fun and motivated team and bring in real results!Free onsite parking!As a Social SME at Fantastic Furniture, you will...
-
Photo Centre Customer Services Assistant
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitPhoto Centre Customer Services Assistant Apply now Job no : 565221Work type : CasualLocation : CairnsCategories : Sales Casual positionGuaranteed base earnings + attractive commissionPaths for career progression with a trusted national brandDiscover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.The Harvey...
-
Customer Service Centre Officer
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitInnovator and leader in Australian retailing & manufacturingBenefit from ongoing Stratco training & supportFull Time & Permanent Part Time opportunities offerWith over 75 years' experience in the building and home renovation markets, Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia...
-
National Customer Service Manager
vor 1 Monat
Melbourne, Österreich Hinchen Recruitment Group VollzeitOur client is an ASX 100 iconic market leader, and today they are seeking to appoint an inspirational and transformational National Customer Service & Administration Manager to lead their national Inbound Customer Service Contact Centres and their Administration Support Teams whilst also proactively taking full responsibility for premium customer escalation...
-
Call Centre Manager
vor 2 Monaten
Melbourne, Österreich Meson Agency VollzeitAbout the roleAs the Call Centre Manager at Meson Agency, you will be responsible for overseeing the efficient and effective operation of the company's call centre.This full-time, on-site role in South Yarra is a strategic position that plays a crucial part in delivering exceptional customer service and supporting the overall business objectives.What you'll...
-
Customer Services Officer
vor 3 Monaten
Melbourne, Österreich 3R Truck Service VollzeitWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...
-
Trade Service Centre Manager
vor 1 Monat
Melbourne, Österreich Ausreo VollzeitAusreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry.We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders.We are known for:Our agility to provide superior service and support to our customers...
-
Service Centre Supervisor
vor 1 Monat
Melbourne, Österreich Tomra Collection Pty Ltd VollzeitAt TOMRA we are all about Clean Loop Recycling!Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again.It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted,...
-
Assistant Centre Manager
vor 3 Wochen
Melbourne, Österreich Belgravia Leisure VollzeitVIC, WaterMarc Banyule - Greensborough 3088 VIC, WaterMarc Banyule - Greensborough 3088 Great career pathway with an entrepreneurial organisation Opportunity to make a real difference in a supportive team Free access to the Leisure Centre We are on the hunt for an outstanding people leader to coach, inspire and lead the team as their Assistant Centre...
-
Assistant Centre Manager
Vor 7 Tagen
Melbourne, Österreich Belgravia Leisure VollzeitVIC, WaterMarc Banyule - Greensborough 3088 Great career pathway with an entrepreneurial organisation Opportunity to make a real difference in a supportive team Free access to the Leisure Centre We are on the hunt for an outstanding people leader to coach, inspire and lead the team as their Assistant Centre Manager at WaterMarc… If that is you, read on!...
