Technical Solution Architect, Ciwf
vor 1 Monat
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
Job Description What you get to do in this role: We are seeking a dynamic and experienced ServiceNow Technical Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions.
If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the ServiceNow ecosystem, this is a unique opportunity to utilize your skills in workflow automation, customer service excellence, and enterprise-level architecture in a new and exciting platform.
Key Responsibilities: Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms (i.e.
Salesforce, etc), including CRM, ERP, Telephony, and other IT systems.
Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.
Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience.
Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.
Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results.
Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions that enhance efficiency and user experience.
Provide technical leadership in the customization, configuration, and implementation of ServiceNow products in the Customer and Industry Workflow.
Guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support.
Drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability.
Stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies.
Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities.
Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product.
Qualifications To be successful in this role you have: Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required.
Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.
Strong understanding of industry specific systems architecture, security, use cases, workflows, personas, industry standards, compliance and regulatory requirements (Ex.
HIPAA, PHI, PII, KYC, AML, PCI DSS, Reg E, Reg Z, etc.)
typically found in the financial services ecosystem.
Demonstrated ability to influence and consult senior leaders in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.
Strong capabilities in forging trust and engaging a remote or in-person audience bringing project/program management and leadership expertise.
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
A passion to continually study new technologies and functionality and be involved in projects that push existing technologies' capabilities.
Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr
-
Technical Solution Architect, Ciwf
vor 1 Monat
Melbourne, Österreich Servicenow VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Technical Solution Architect, Ciwf
vor 1 Monat
Melbourne, Österreich Servicenow VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Solution Architect, Ciwf
vor 1 Monat
Melbourne, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Solution Architect, Ciwf
vor 1 Monat
Melbourne, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Solution Architect, Ciwf
Vor 2 Tagen
Melbourne, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Solution Architect, Ciwf
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Technical Solution Architect, Ciwf
vor 4 Wochen
Melbourne, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Solution Architect, Ciwf
vor 1 Monat
Melbourne, Österreich ServiceNo VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Technical Solution Architect, Ciwf
Vor 2 Tagen
Melbourne, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technical Solution Architect, Ciwf
vor 4 Wochen
Melbourne, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Melbourne, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Solution Architect
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitDuration: Initial 6-month Adventure with Potential for a Thrilling Permanent Role or Ongoing Contract!Job Description: About Us: At Milestone IT, we don't just recruit; we ignite careers and fuel innovation.We're on the hunt for an exceptional Solution Architect to join our client's elite team and embark on an exhilarating journey.This role offers the chance...
-
Senior Solution Architect
Vor 5 Tagen
Melbourne, Österreich Informatica Corp. VollzeitBuild Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...
-
Senior Solution Architect
Vor 4 Tagen
Melbourne, Österreich Informatica Corp. VollzeitBuild Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...
-
Solution Architect
vor 1 Monat
Melbourne, Österreich Energy Australia VollzeitArchitects (Information & Communication Technology) The Solution Architect will provide solution leadership and advisory, develop and implement solutions aligned to the blueprints and roadmaps that deliver a cost-effective target business state and optimised business value delivery.Additional responsibilities include: Coordinate and orchestrate application &...
-
Solutions Architect
vor 4 Wochen
Melbourne, Österreich Leidos VollzeitArchitects (Information & Communication Technology) Full time Leidos is a Fortune 500 Technology, Engineering, and Science Solutions and Services leader.With a local workforce of around 2,000, of which 85% hold a government security clearance, we have one of the largest security-cleared workforces in Australia.Job Description About the Role Join our dynamic...
-
Solution Architect
vor 1 Monat
Melbourne, Österreich EnergyAustralia VollzeitArchitects (Information & Communication Technology) The Solution Architect will provide solution leadership and advisory, develop and implement solutions aligned to the blueprints and roadmaps that deliver a cost-effective target business state and optimised business value delivery. Additional responsibilities include:Coordinate and orchestrate application &...
-
Solution Architect
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitArchitects (Information & Communication Technology) The Solution Architect will provide solution leadership and advisory, develop and implement solutions aligned to the blueprints and roadmaps that deliver a cost-effective target business state and optimised business value delivery.Additional responsibilities include: Coordinate and orchestrate application &...
-
Solution Architect
vor 1 Monat
Melbourne, Österreich EnergyAustralia VollzeitArchitects (Information & Communication Technology)The Solution Architect will provide solution leadership and advisory, develop and implement solutions aligned to the blueprints and roadmaps that deliver a cost-effective target business state and optimised business value delivery. Additional responsibilities include:Coordinate and orchestrate application &...
-
Solution Architect
vor 1 Monat
Melbourne, Österreich Clicks It Recruitment Vollzeit12 Month with 2 *12 extension Australian citizenship with Baseline Clearance mandatory ACT, NSW, QLD, VIC or SA Key responsibilities for Solution Architect: Leading the development of architecture for complex solutions ensuring consistency with agreed requirements. Providing technical guidance and governance on solution development and integration....
