Site Services Specialist
vor 4 Wochen
Job Description
Change your job, change your workplace, change your future
We are actively building diverse teams and welcome applications from everyone
Role: Site Services Specialist Location: Cardiff Package: Competitive salary and excellent benefits Shift Pattern: 37.5 hours per week, between the hours of 8am - 8pm, Monday to Friday.
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing:
Deliver an efficient Print and Mail Room service to the customer, to meet agreed SLAs and customer satisfaction.
Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
Deliver the attached job profile, specific to site requirements to meet business needs and client expectations.
Ensure all work carried out is to the highest quality to meet customer confidentiality, deadlines, SLAs and KPIs.
Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have:
Proven experience working in a similar role (print or mail rooms).
Team-oriented, proactive, open-minded team player.
Good organisational skills with attention to detail.
Excellent communication skills, both verbal and in writing.
Excellent customer service skills.
Ability to demonstrate commitment and flexibility at all times.
Multi-tasking skills and ability to work on a variety of items simultaneously.
Good time management skills.
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
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