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Application Service Manager
vor 2 Monaten
We help the world run better At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
How?
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Summary & Role Information: SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription.
Our application experts are engaged across the customer lifecycle to understand customers' needs, helping to define and scope elements and outcomes aiming for a delivery of service excellence.
We are seeking a motivated and dynamic professional to join our team as an Application Service Manager (ASM).
The ASM will play a crucial role in driving customer engagement, promoting service excellence, and upselling CAS offerings.
This professional will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.
As an Application Service Manager you will: Be responsible for ensuring that the services provided to customers meet the highest standards of quality.
You will work to create a seamless and efficient customer experience by coordinating various aspects of the engagement.Continuously look for ways to optimize and improve the services provided to customers.
You will proactively identify & engage areas for innovation and adoption of new technologies or methodologies that can enhance the customer experience.Work to create and maintain a success service plan, outlining the resources, activities, and timelines required to deliver the service successfully.
You will be responsible for building with the customer their CAS journey, discussing their contracted application/services, and how to better achieve it.Play a key role in driving customer engagement and upselling CAS offerings.
You will work proactively to identify opportunities for cross-selling and up-selling, collaborating with other teams to expand the customer's use of SAP's Portfolio & Services.Be responsible for ensuring the successful execution of the CAS engagement, including meeting margin and revenue targets, exceeding customer expectations, and achieving high levels of customer satisfaction.Collaborate closely with other SAP stakeholders to ensure alignment and coordination across all aspects of the customer engagement.Be the central role in orchestrating communication throughout the entire engagement, ensuring that all stakeholders are informed and engaged.Oversee & Lead the entire customer lifecycle, including transition, onboarding, stabilization, operations, and offboarding.
You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.Be responsible for creating and maintaining the operations manual to ensure consistency and efficiency in service delivery.Experience (Role Requirements): Bachelor's degree in IT & Business Management, Engineering or a related field8+ years of experience in customer account services, relationship management, or a similar role8+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP)Solid Knowledge in SAP Portfolio & OfferingsExcellent documentation, communication, facilitation, and interpersonal skillsStrong understanding of operational and financial metricsAbility to manage multiple priorities and work effectively in a fast-paced environmentExperience in creating and maintaining service plans and operations manualsTeam motivation, availability to join global team meetings, and to actively collaborate on global initiativesExperience working with diverse teamsBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 407364 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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