Front Office Receptionist
vor 1 Monat
Company Description Ibis Melbourne Hotel & Apartments is looking for a Hotel Receptionist to join this ever thriving and exciting environment Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.
Job Description Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist.Support and value the contributions of all team members, creating trust and empowering our people.Treat guests and team members from all cultural groups with respect, sensitivity and transparency.Be an advocate of ALL: Accor's loyalty program to non members.Checking guests in and out, maintaining accurate guest accounts.Taking bookings, providing helpful information & entering reservations.Answering guests queries in a timely and efficient manner.Addressing guest requests and handling guest complaints in a positive manner.Liaise with inter departments to assist guest and advise of room moves.Qualifications Previous hotel front office reception experience preferable.Professional telephone manner and exceptional customer service skills.Excellent communication, interpersonal and time management skills.A friendly and positive can-do attitude who enjoys working in a team.Previous experience with Opera desirable but not essential.Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face to face).Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
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