Hospitality All Rounder
Vor 3 Tagen
Mantra on Jolimont is located in the heart of Melbourne's sporting and entertainment precinct, with the MCG, Rod Laver Arena, AAMI Park and Hisense Arena all within walking distance. The property is a compact 8-level building offering a range of accommodations, including studio, one and two bedroom apartments, onsite dining at Boundary Line Bar & Kitchen and heated pool and spa for guests to enjoy. There is much to see and do in Melbourne - you just need to decide which festivals, restaurants, bars, arts or sports events you will attend on your days offPurposeAs a Hospitality All Rounder – Front Office, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional local knowledge ensuring our guests have a memorable stay.Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offersBe the first point of contact for our guests, addressing inquiries, answering questions and suggesting local activitiesAllocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable staySafely and securely handle payment transactions, verifying billing details for accuracySuggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stayMaintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outsFacilitate the resolution of guest complaints, transforming challenges into opportunitiesSkills and ExperienceCustomer service-oriented with exceptional communication skillsPrevious experience in a similar role in the hospitality industry as GSA, Reservations or Concierge is preferredProficiency in using reservation and property management systems is a plusProblem-solving skills and the ability to remain calm under pressureTeam player with a positive attitude and willingness to go the extra mileCapable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidaysAccor BenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwideFamily & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and TypsyBuild Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.Other detailsJob family: Food and BeverageJob function: Part TimePay type: Hourly
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