It Service Desk Lead
vor 2 Wochen
Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider.
We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.
This project is based in a purpose-built, state-of-the-art facility designed to transform the delivery of large-scale health and wellness services.
As part of a collaborative team, you'll play a key role in driving innovative solutions within an environment that is poised to shape the future of healthcare delivery.
Job Description As the IT Service Desk Lead , you'll manage a team of Service Desk Specialists, ensuring efficient Level 1 and 2 support , while driving continuous improvement and optimizing IT processes .
This leadership role is perfect for someone with ITIL expertise, ITSM process knowledge , and experience handling Salesforce service requests .
What You'll Do: Lead, coach, and mentor the service desk team.
Resolve escalated issues and manage vendor relationships .
Oversee ITSM processes and monitor KPIs for service quality.
Deliver desktop support (on-site and remote) and handle Salesforce service requests.
Drive continuous improvement and manage ad hoc projects.
Qualifications 3+ years in a service desk leadership role .
Knowledge of ITIL frameworks (certification preferred).
Hands-on experience with ITSM tools (e.g., ServiceNow, Jira).
Familiarity with Salesforce troubleshooting.
Strong leadership and communication skills .
Additional Information Our Culture:
We are a team working together, we never forget that we're people focused.
We respect human relationships and aim to make a big difference in people's lives across the country.
We embrace a culture of inclusivity, and we align our actions with Our Values:
We are accountable | We care | We are team players | We are leaders | We understand your needs
Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities.
This is an opportunity to make your mark within a friendly, supportive, and growing organisation.
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
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