Guest Service Agent

vor 1 Tag

Adelaide, Österreich Accor Hotels Vollzeit

Company Description
Pullman Adelaide represent one of Accor's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market.
We are a five-star hotel, with premium facilities including a gym, swimming pool, sauna, car park, and two kitchens which look after PARC Brasserie and Bar, Executive Club Lounge, In Room Dining, and a growing conference and events department.
Job Description
What you will be doing: As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer service skills and create memorable moments for our guests from the heart.
In this role, you will report to the Assistant Manager on duty on a daily basis and work within a creative and supportive team environment.
Some of your key duties will include:
Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.Assist reservations sales calls as required.
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.Qualifications
Your experience and skills include: Previous Front Office Reception experience preferably in a hotel or resort environment.Professional telephone manner and exceptional customer service skills.Excellent communication, interpersonal, and time management skills.A friendly and positive can-do attitude who enjoys working in a team.Excellent grooming and presentation standards.Proficient computer skills – Word, Excel, PMS, and Outlook.Previous experience with Opera Cloud or similar PMS desirable, however not essential.Current full driver's license is desirable, however not essential.The flexibility to work shifts including early mornings, evenings, and weekends.Candidates must hold full-time working rights in Australia.Additional Information
What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor accommodation worldwide and dozens of partners discounts.Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face).Opportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities.Laundered uniform.Duty Meal.Your team and working environment: This is a standout opportunity to step up in a high profile position.
We seek out those who do what's right; make things better; and prioritize our people.
Our leaders need to show that they support and encourage; take time to listen and act; make time for their people; and take time out to have a laugh as often as possible.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS
#J-18808-Ljbffr

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