Technical Director Operations

vor 3 Wochen

Sydney, Österreich Nice Vollzeit

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Job Title: Technical Director Operations – Australia Region
Location: Australia
Position OverviewCXone is seeking a dynamic and experienced Technical Director of Operations to lead the delivery and support of our cloud platforms and infrastructure teams within the Australia region. The ideal candidate will oversee Cloud Infrastructure Engineers, NOC Engineers, and Support Technicians located in Australia while effectively managing their matrixed responsibilities with other CXone global teams. This role will prioritize Australia-specific initiatives while ensuring global alignment and collaboration on broader company objectives.
How will you make an impact? Provide technical and strategic leadership to the Australian cloud platforms and infrastructure teams, ensuring efficient and reliable operations.Directly manage cloud engineers, NOC engineers, and support engineers based in Australia. Foster a culture of collaboration, professional growth, and high performance.Serve as the primary interface between Australian teams and their matrixed reporting lines in the USA. Build strong relationships with global directors to ensure priorities, projects, and resource allocation alignment.Ensure the delivery of high-quality cloud platform and infrastructure services, maintaining high availability, security, and performance for the Australian region.Organize and lead L2 and L3 capability in our Australia location for our CXone customers to reduce support case backlog and increase customer satisfaction.Establish proactive monitoring and alerting to maximize system uptime, performance, and cost management.Work with our global delivery teams in the US and UK to identify tasks that can be done from the UK while supporting the global field delivery teams to reduce delivery times with high levels of CSAT dramatically.Participate in defining the delivery and support functions and processes across our global support centers in the UK, the US, and the Philippines.Partner with the CXone engineering teams in the UK, US, Philippines, and Pune to resolve Cloud Infrastructure issues in both delivery and ongoing support.Maintain quality and ongoing internal and external communication with key stakeholders and customers.Establish KPIs to measure the progress and success of your teams.Provide the highest level of support and minimize escalations.Prioritize daily tasks and manage critical issues and situations.Contribute to the Knowledge Base, document troubleshooting and problem-resolution steps, and participate in educating and mentoring other engineers.Initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.Own and manage the Matrix Organization and build the winning team to support critical Cloud Infrastructure and Operations in the UK Region.Responsible for hiring and managing people's growth and aspirations aligning with HR Practices.Have you got what it takes? 12 years of increasing responsibility in leading global enterprise software companies' cloud delivery and support teams.Demonstrable experience leading teams of over 50 employees in multiple delivery and support functions in Cloud Operations.Good working technical knowledge (Certificates are very welcome) in different cloud technologies and Azure and AWS Cloud Platforms.Experience managing monitoring, alerting, observability, and dashboarding platforms (such as AWS Monitor, Prometheus, Grafana, and Elasticsearch).Good understanding of NOC and DevOps practices.Experience and in-depth knowledge of databases and data handling.Solid understanding of ITIL processes and building IT operations teams.Excellent communication skills and executive presence.Good IT skills in troubleshooting and ownership from beginning to end.Be flexible with working hours to address critical or urgent production matters.Ability to communicate clearly with customers and internal partners, mainly during the US working day (East to West Coast).About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply for this job* indicates a required field

#J-18808-Ljbffr

  • Technical Director Operations

    vor 3 Wochen

    Sydney, Österreich NICE Vollzeit

    This is a Technical Director Operations role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐## Position Overview CXone is seeking a dynamic and experienced **Technical Director of...

  • Technical Director Operations

    Vor 4 Tagen

    Sydney, Österreich Nice Vollzeit

    At NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.Job Title: Technical Director Operations – Australia RegionLocation:...

  • Technical Director Operations

    vor 3 Wochen

    Sydney, Österreich Nice Vollzeit

    To build relationships that last with the world's cloud CX leaderSoftware engineeringFull-timeOffice | Sydney, NSW, AustraliaSenior · A role for someone with advanced knowledge and skills.May involve mentoring, leading others or specialisation.Typically at least 5 years of experience.NICELtd.(NASDAQ: NICE) software products are used by 25,000+ global...

  • Technical Director

    vor 1 Woche

    Sydney, Österreich Tabcorp Vollzeit

    Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day.It's an exciting moment in our history – a new era of Tabcorp.We're raising the game by creating the most engaging betting and entertainment experiences, and to lead with integrity.We're here to create excitement everywhere –...

  • Technical Director – Venues – Sydney, Nsw

    vor 1 Woche

    Sydney, Österreich Encore Event Technologies Pty Ltd Vollzeit

    Amp up your events career with a global production powerhouse.Encore are a global event technologies company that specializes in virtual, in-person, and hybrid events that connect and inspire. At Encore, we believe in creating memorable event experiences that engage and transform organizations by serving as an invaluable partner on our customers' journey to...

  • Director, Media Operations

    vor 2 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Director, Media Operations-00009 O43 Public Sector Senior Executive - Band 1 Ongoing Full-Time Sydney About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services...

  • Director, Media Operations

    Vor 3 Tagen

    Sydney, Österreich Https:Www.Energyjobline.ComSitemap.Xml Vollzeit

    Director, Media Operations - 00009O43 Public Sector Senior Executive - Band 1 Ongoing Full-Time Sydney About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services...

  • Operations Director

    vor 2 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Lead Operations at NavarraNavarra is seeking a seasoned Operations Director to oversee the smooth execution of events at our luxury venues.As a key member of our team, you will inspire and lead a team dedicated to delivering exceptional guest experiences.Key Responsibilities:Manage all aspects of venue operations to ensure seamless event executionInspire and...

  • Technical Director, Buildings

    vor 3 Wochen

    Sydney, Österreich Cimic Group Vollzeit

    ```html Technical Director, Buildings & Social Infrastructure – Pacific Partnerships About Pacific Partnerships Pacific Partnerships is a member of the CIMIC Group, Australia's largest diversified infrastructure group (revenue $15bn, work in hand $31bn and liquidity $4bn).Pacific leads the development of, invests in, and manages infrastructure concession...

  • Hcm Technical Director

    Vor 5 Tagen

    Sydney, Österreich Https:Www.Energyjobline.ComSitemap.Xml Vollzeit

    Responsibilities: Oversee all technical aspects of the HCM Program, including bespoke solutions, integrations, environments, infrastructure, architecture, data and deployment, ensuring the enablement of business outcomes. Collaborate closely with the program's leadership team, including partnering with the Business Transformation and Change Management...

  • Effects Technical Director

    vor 3 Wochen

    Sydney, Österreich Industrial Light & Magic Vollzeit

    ```html Résumé du poste: As we grow ILM Sydney, we are seeking an Effects Technical Director to join the team and be a part of this exciting opportunity.The Effects Technical Director generates FX animation, procedural simulation, dynamic simulation, particle and fluid systems for feature film visual effects.They are responsible for lighting, rendering and...

  • Hcm Technical Director

    vor 2 Wochen

    Sydney, Österreich Randstad Vollzeit

    Job Responsibilities: Oversee all technical aspects of the HCM Program, including bespoke solutions, integrations, environments, infrastructure, architecture, data and deployment, ensuring the enablement of business outcomes. Collaborate closely with the program's leadership team, including partnering with the Business Transformation and Change Management...

  • Technical Operations Manager

    vor 3 Wochen

    Sydney, Österreich Peoplebank Australia Ltd Vollzeit

    Our client is looking for a Technical Operations Manager to work on a large Global transformation program that will involve new cloud platforms (AWS & Azure) and a new data platform (Azure).The ideal candidate will be someone with a strong operations background, who has worked in a complex environment and that has ideally had to deliver globally.Key...

  • Director Of Operations

    vor 2 Wochen

    Sydney, Österreich Hilton Hotels Vollzeit

    JOB DESCRIPTION Why you'll love working for Hilton!We are the World's #1 Best Workplace as certified by Great Place to Work and Fortune magazine.A competitive industry salary and bonus scheme.Extensive range of career development opportunities.100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in...

  • Sky Racing

    vor 1 Woche

    Sydney, Österreich Tabcorp Vollzeit

    Could this be one of those rare moments to do the best work of your career?At Tabcorp, our story continues to evolve every day.It's an exciting moment in our history – a new era of Tabcorp.We're raising the game by creating the most engaging betting and entertainment experiences, and to lead with integrity.We're here to create excitement everywhere –...

  • Sky Racing

    Vor 5 Tagen

    Sydney, Österreich Tabcorp Vollzeit

    Could this be one of those rare moments to do the best work of your career?At Tabcorp, our story continues to evolve every day.It's an exciting moment in our history – a new era of Tabcorp.We're raising the game by creating the most engaging betting and entertainment experiences, and to lead with integrity.We're here to create excitement everywhere –...

  • Principle/Technical Director Highways

    Vor 6 Tagen

    Sydney, Österreich 369 Recruit Vollzeit

    My Client, a leading International engineering consultancy, is currently seeking a Principal or Technical Director, Highways to join their successful Sydney operations.The role is crucial to the success of any major project, and you will be responsible for the overall design delivery, including having the ultimate carriage on any technical decision as well...

  • Mindshare | Operations Director

    vor 3 Wochen

    Sydney, Österreich Mindshare Vollzeit

    About GroupM GroupM is the leading global media investment management company serving as the parent to WPP media agencies including Mindshare, EssenceMediacom, and Wavemaker, as well as the programmatic digital media platform, Xaxis.With global operations in leading market positions, GroupM operates with 800 people based in Sydney, Melbourne, Adelaide, and...

  • Director – Systems Integration

    vor 2 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Director – Systems Integration & Technical Services (ETCS) About us: Network Rail Consulting (NRC) is the international consultancy arm of Network Rail, the owner of Britain's railway, one of the largest rail operations in the world.NRC has been active in the Australian, the Middle East and North American markets since 2013.We have built a reputation for...

  • Director – Systems Integration

    vor 3 Wochen

    Sydney, Österreich Clearcompany Vollzeit

    Director – Systems Integration & Technical Services (ETCS) About us: Network Rail Consulting (NRC) is the international consultancy arm of Network Rail, the owner of Britain's railway, one of the largest rail operations in the world.NRC has been active in the Australian, the Middle East and North American markets since 2013. We have built a reputation for...