Welcome Agent
vor 1 Tag
Authentically You Explore an exciting new career path at W Hotels where your authenticity is celebrated.
W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests.
Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent).
So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply
ROLE RESPONSIBILITIES: Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment, Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Count and secure bank at beginning and end of shift.
Process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
BENEFITS Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program 'Great Places to Work' certified Birthday Leave MI CAREERS SOCIAL MEDIA ACCOUNTS Chat, engage and follow us on social media.
| Facebook | Twitter | LinkedIn | Instagram CTA TO LEARN MORE Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
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