Staff Network Engineer
vor 1 Monat
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
Job Description What you get to do in this role Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
Take a lead role in the engagement and mitigation of outage causing events or issues.
Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
Perform non-critical investigations into functionality that is not working as desired.
Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
Review, consult and prepare for planned change introduction to production environment.
Participate in rotating "on call" schedule with other members of the team including weekends.
Partner with teams to plan and execute software code upgrades and device maintenance.
Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
Design and deploy networks based on business and technical requirements.
Partner with project and program managers to meet overall timelines and resolution of issues.
Qualifications To be considered for this role, we are after someone with Solid foundation in networking including routing, switching, security and load balancing.
Good at performing troubleshooting in fast-paced environment under pressure by understanding nature of issue or traffic flow based on information shared by non-technical audiences.
Ability to work and troubleshoot on multi-vendor network comprising of Juniper, Pal Alto, ADC etc.
Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
A minimum of 5 years of experience in working on Internet and data center networks.
Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
2+ years of experience with cloud computing technologies (e.g.
Azure, AWS, Google Cloud Platform, etc.)
across Windows and/or Linux.
Experience in one or more automation languages (Power Shell, shell scripts, Python, Ansible, Terraform) big plus.
Familiarity with Cisco IOS/NX-OS, Jun OS & PAN-OS operating systems required.
F5, Cisco ASA & Fortinet knowledge and experience strongly desired.
Ability to utilize network monitoring applications such Cacti, Splunk.
Ability to partner with peers who are globally distributed is a key part of this role.
Passion for customer experiences and focus on delivering high quality support.
Strong communication skills and empathy for customers.
Ability to learn new technology in a fast-paced environment.
Ability to deal with ambiguity.
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