Business Analyst

Company Description

Handling billions of transactions annually, Nets is among the top payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.

**Job Description**:
**Business Analyst to lead our Internal Tools improvements**

**We are looking for you to join the Product Management team, where you will help to make a market leading eCommerce payment solution in the digital payments industry.**

**Together, we can power the future as a European payments champion.**

Working for Nets, you’ll become part of an exciting growth journey. We’ve set out to make it easier and more intuitive to handle payments, because we see it as the foundation for growth and progress both in commerce and society.

Merchant Services is a Business Unit within Nets, building IT products and services used by Merchants such as stores and online shops. We’re creating a “next generation” payment solution for merchants all over Europe.

We are looking for a Business Analyst for our Product Management team. The Product Management team consists of Product Managers, Product Owners and Business Analysts and is responsible for requirements setting for Nets/Nexi eCommerce products. We aim to ramp-up our Internal Tools team and improve our internal product experience and tools. To support the scaling of the team we’re looking for a Business Analyst to support the refinement process of the team. As a Business Analyst in this area you will be responsible for analysing agreed strategic topics and put a specific focus on our internal customers/users behavior to get to well-founded conclusions in the form of product requirements to improve the product.

**Location**:We are open to have you be located in our **Nordics or DACH** country locations, where we have offices

**Your key responsibilities are**:

- Active contribution to defining product strategy going forward (in close collaboration with manager and team)
- Analysis of user behavior (to understand how to streamline flows and in other ways increase conversion)
- Analysis of specific strategic topics and translate into clear Product Development requirements (set a roadmap and prioritise backlog together with the POs and development team)
- Project: Streamline Tools - give an overview about all used tools, talk to tool owner, purpose of use, combine, extend or replace tools.

Your daily work assignments will be:

- Analyse user behaviour and input
- Close collaboration with PO
- Close collaboration with development team
- Close collaboration with the wider product management team to understand and agree on general business priorities
- Write requirements
- Refinement with the teams
- Coordinate processes with internal departments.
- Understand, map and coordinate cross-team dependent development

**Qualifications**:
**You contribute with skills, ambitions and that little personal twist that makes us succeed**

It’s the full package that you bring to work every day that gets the job done. Your professional acumen and experience form most of your qualifications, but it’s your personality that makes the difference to succeed in this role.

**Your professional qualifications include**:

- Several years of experience as business analyst or equivalent (e.g. requirements engineer)
- Experience from customer service functions
- Experience from working within cross-functional teams
- Experience in agile ways of working (ideally you have experience from a SAFe framework environment)

Besides that special twist in your personality that defines you, we are looking for a colleague who:

- Thrives working within agile product management and product development
- Have the ability to transform business goals into concrete technical development tasks.
- Is highly adaptable to change.
- Have excellent communication skills and cross-cultural relationship capabilities.
- Have the ability to absorb, analyse and communicate complex issues to a broad audience, adapting the message as appropriate.
- Preferably have prior experience within the payments industry.
- Language skills in English and German (Nordic languages is a plus).

You’ll work and learn alongside skilled and open-minded colleagues and leaders in a supportive, international and informal team culture. Our customers rely on the power of personality of you and your colleagues to help them stay ahead of the competition by making life easier every day for their customersyou and me.

Additional Information
**Your career driven by curiosity and customer insights**

At Nets, we are working towards realising a one-company approach to development, innovation and doing business, where you’ll be encouraged to think across borders and business areas to find new wa