Product Management Lead(P4)

Product Management Lead(P4) - (2024/0619 (014465))

Organization: MTIT-Business Technology Coordination Section

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2024-11-19, 5:16:49 AM

Closing Date: 2024-12-10, 4:59:00 PM

Duration in Months: 36

Contract Type: Fixed Term - Regular

Probation Period: 1 Year

Full Competitive Recruitment: Yes

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Business Technology Coordination Section (BTCS) manages the implementation of the IAEA Business Technology Strategic Plan, coordinates the development of Agency ICT policies, standards and guidelines, and facilitates ICT governance across the Secretariat. BTCS also provides project and product management and information architecture services to the Division of Information Technology.

Main Purpose

Reporting to the Section Head, the Product Management Lead ensures a results-oriented response to the Secretariat's priorities as communicated by the Section Head and the other Divisional management team members.
He/she has primary responsibility for one or more multi-year IAEA wide projects involving twenty or more project team members and is responsible for multiple smaller cross-cutting projects simultaneously.

Role

The Product Management Lead is:
A substantive specialist, performing business analysis, managing challenging projects, and stewarding the evolution of enterprise products and platforms. He/She is an expert in Service Now Platform.
An adviser to the section head and other senior managers in the Secretariat (both within and outside of the Division) on business process, risk, change and system implementation issues.
A business analyst, working with clients/users to investigate, model and specify business functions, processes, information flows and data structures that will meet business requirements, using methodical and consistent techniques; and
A manager of products and projects, providing guidance, assistance and supervision of project team members and defining, planning and making business cases for projects to develop/implement business processes.

Functions / Key Results Expected

With guidance and support provided by the Section Head, and in close collaboration with the relevant stakeholders, the Product Management Lead is expected to:
Implement new information systems, or enhancements of existing systems, by providing analysis of information processes and/or technical solutions; by developing project plans in a manner consistent with relevant policies and standards, with the IAEA's technical and information architecture, and with the best practices as identified in PRINCE2 methodology; and through the effective use of PRINCE2 controls to manage risk, quality, budget, and schedule.
Define a strategic Service Now roadmap and Lead the implementation of multi-project and new modules in Service Now.
Contribute to change management and communication efforts required to successfully adopt new business processes and/or technical solutions, by creating communication and user training plans while executing projects.
Assume the leadership of large high-profile IT projects with a high impact on the effectiveness of the Agency, including, for some projects, defining and managing work packages for offsite teams.
Serve as product manager for existing and new enterprise products and services, effectively collaborating with internal clients, third-party providers, and business solutions, infrastructure and service desk staff and management.
Collaborate with other staff in the Division in the implementation of policies and standards for the IAEA-wide information, project, and portfolio management.

Competencies and Expertise

**Core Competencies**(Competency Framework)

**Name**

**Definition**
- Planning and Organizing- Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.- Communication- Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.- Achieving Results- Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates hi