Associate Microsoft 365 Platform Specialist

Associate Microsoft 365 Platform Specialist (P2) - (2025/0436 (246760))

Organization: MTIT-Services Design Unit

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2025-10-21, 3:54:54 AM

Closing Date: 2025-11-11, 4:59:00 PM

Duration in Months: 12

Contract Type: Temporary Assistance - Regular

Probation Period: 1 Year

Full Competitive Recruitment: No

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA's desktop computing environment, delivery of the IAEA's IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.

Main Purpose

The Associate M365 Platform Specialist supports the governance, operation, and continuous improvement of selected Microsoft 365 workloads, including the Power Platform (Power Automate, Power Apps, Copilot Studio), Power BI, Microsoft Teams, OneDrive for Business, and SharePoint Online. Working under the guidance of senior specialists, the role contributes to the effective use of these services to enhance productivity and support business needs.

Role

The Associate M365 Platform Specialist is 1) a service enabler, supporting the effective use of Microsoft 365 tools—including Power Platform, Power BI, Teams, OneDrive, and SharePoint Online—by assisting users, resolving issues, and contributing to solution development, 2) a collaborator, working closely with internal clients and senior IT staff to understand business needs, support the implementation of digital solutions, and ensure alignment with governance and operational standards, 3) a knowledge contributor, helping to maintain documentation, training materials, and user guides, while promoting best practices and continuous improvement in the use of Microsoft 365 services.

Functions / Key Results Expected
- Perform basic operational tasks and escalate complex issues to senior staff.
- Support the development and maintenance of Power Apps, Power Automate flows, Power BI dashboards, and SharePoint solutions under supervision.
- Provide user support and contribute to training and onboarding activities.
- Participate in testing and quality assurance of new features and updates.
- Help identify opportunities for process improvement and contribute to solution enhancements.
- Maintain accurate documentation and contribute to knowledge sharing.

Competencies and Expertise

**Core Competencies**(Competency Framework)

**Name**

**Definition**
- Communication
- Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
- Achieving Results
- Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
- Teamwork
- Actively contributes to achieving team results. Supports team decisions.
- Planning and Organizing
- Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

**Functional Competencies**

**Name**

**Definition**
- Client orientation
- Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.
- Commitment to continuous process improvement
- Technical/scientific credibility
- Acquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts.

**Required Expertise**

**Function**

**Name**

**Expertise Description**
- Information Technology
- Cloud computing
- Knowledge of cloud solutions in an enterprise IT environment. e.g. Microsoft Office 365 and integration with third party system such as ServiceNow.
- Information Technology
- Data Analysis
- Knowledge of Microsoft