Quality Assurance Manager, Child Support
Vor 6 Tagen
Description
Key Responsibilities:
- Develop and implement the Program Quality Review Plan, detect and report issues early, recommend corrective actions, and submit a monthly Quality Review Summary Report with findings and track corrective actions
- Maintain a SharePoint Management Plan for the DFS SharePoint library, including a monthly audit and review
- Provide administrative support to DFS by scheduling and preparing meetings, maintaining calendars, organizing files, and assisting federal staff with travel planning
- Provide administrative support to OCSE by scheduling and preparing meetings, maintaining calendars, assisting with leadership meeting tasks, preparing briefing material, and updating records and files
- Assist federal staff with outreach, developing partnerships, supporting managers in improving OCSE program operations, providing process improvement recommendations, and developing guidance for Regional Office managers
Basic Qualifications:
- M.S. or B.S. Required
- For M.S. a minimum of 4 years’ relevant experience with quality assurance
- For B.S. a minimum of 8 years' relevant experience with quality assurance
- 5+ years in business development either from a procurement or bidding perspective
- Ability to travel up to 10% of the time
- Eligible to complete the HHS background verification process at the Public Trust clearance level
Preferred Skills/Experience:
- Master’s degree
- 3+ years’ experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation
- Experience in programming and technology implementation
Professional Skills:
- Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
- Creating and maintaining quality control through repeatable, managed processes.
- Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure
- Sound business ethics, including the protection of proprietary and confidential information.
- Exceptional oral and written communication skills with attention to detail.
- Analytical, problem-solving, and decision-making capabilities.
- Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
- Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
- Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.
PMCSE
Indeed
**Working at ICF**
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
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