Aktuelle Jobs im Zusammenhang mit Customer Service - Villach - Imerys

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Customer Service

vor 3 Wochen

Villach, Österreich Imerys Vollzeit

**The Company**:
**The Position**:Customer Service & Supply Chain Manager, Abrasives EMEA

**Job Summary**:**We are looking for**:
**Customer Service & Supply Chain Manager Abrasives EMEA**:
**Location: Villach (Full-time) or Laufenburg (Germany)**:
**YOUR CHALLENGE**:

- Manage and coordinate local customer service & logistic teams (15-20 people) in 4 different european locations (Domodossola, Ruse, Laufenburg, Villach)
- Assure a proper customer relations management process
- Ensure the continuous improvement of processes and proactively propose solutions for external & internal customers’ pain points
- Guarantee a robust communication process towards customers
- Support and develop logistic networks to have a best-in-class quality of service & business processes
- Study distribution optimization to improve cost efficiency & quality of service
- Actively support the neighboring functions such as sales, operations, finance, etc.
- Support and/or lead the implementation of customer related transversal projects
- 30-40% of travel required

**Your qualifications**:

- Bachelor Degree or Diploma specialisation in Commerce/Logistics
- 10 years experience in customer service & logistics management in an international environment
- Knowledge of SAP would be a plus (esp. S4/Hana)
- Customer focus and service orientation
- Team and change management
- Effective interpersonal and communication skills
- Strategic thinking and ability to challenge the status quo
- Fluent in German and English

**We offer you**:

- Performance-based remuneration
- Exciting work in a dynamic team
- Training opportunities in an international environment
- Attractive social and additional benefits (e.g. canteen, life insurance, home office option)

We offer a professional career by world leader in mineral specialties for industry, with a competitive compensation starting at EUR 95.000 annual gross salary, which can be higher depending on your qualifications and relevant experience.

**Join the team and ”Discover what you´re made of”**

Imerys Fused Minerals Villach GmbH, Seebach 2; 9523 Villach, WWW.IMERYS.COM
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**Aktuell suchen wir..**:**Customer Service & Supply Chain Manager Abrasives EMEA**:**Standort: Villach (Vollzeit)**:
**IHRE AUFGABEN**:

- Leitung und Koordination der Customer Service und Logistik Teams (15-20 Personen) an 4 verschiedenen europäischen Standorten (Villach, Laufenburg, Ruse, Domodossola)
- Sicherstellung eines starken Kundenbeziehungsmanagement Prozesses
- Kontinuierliche Verbesserung von Prozessen und proaktive Lösungsfindung für externe und interne Kundenprobleme
- Stärkung eines robusten Kommunikationsprozesses zu Kunden, um einen reibungslosen, regelmäßigen und aktuellen Informationsfluss zu gewährleisten
- Unterstützung und Weiterentwicklung des logistischen Netzwerks, für erstklassige Servicequalität und Best-in-class Geschäftsprozesse
- Analyse der Optimierungspotenziale in der Lieferkette zur Verbesserung der Kosteneffizienz und der Servicequalität
- Mitwirkung an einer hohen Stammdatenqualität in allen relevanten ERP-Systemen
- Starke Vernetzung mit und Unterstützung der benachbarten Funktionen wie Vertrieb, Produktion, Finanz, etc.
- Unterstützung sowie Leitung von kundenbezogenen, übergreifenden Projekten
- 30-40% Reisetätigkeit erforderlich

**ANFORDERUNGEN**:

- Bachelor-Abschluss oder Diplom-Fachrichtung Handel/Logistik
- 10 Jahre Erfahrung im Kundenservice & Logistikmanagement in einem internationalen Umfeld
- SAP-Kenntnisse sind von Vorteil (insb. S4/Hana)
- Kundenfokus und Serviceorientierung
- Team
- und Veränderungsmanagement
- Effektive zwischenmenschliche und kommunikative Fähigkeiten
- Strategisches Denken und die Fähigkeit, den Status Quo zu hinterfragen
- Fließende Deutsch
- und Englischkenntnisse

**WIR BIETEN**:

- Leistungsorientierte Entlohnung mit guten Perspektiven in einem internationalen Unternehmen
- Spannende Tätigkeit in einem dynamischen Team
- Weiterbildungsmöglichkeiten in einem internationalem Umfeld
- Attraktive Sozial
- und Zusatzleistungen (z.B. Kantine, Lebensversicherung, Home-Office Möglichkeit)

Wir bieten Ihnen für die Position ein marktkonformes Bruttojahresgehalt EUR 95.000. Es gibt die Bereitschaft zur Überzahlung abhängig von einschlägiger Berufserfahrung und/oder Qualifikation.

Imerys Fused Minerals Villach GmbH, Seebach 2; 9523 Villach, WWW.IMERYS.COM

**Position Type**:Full time
and

Permanent
***_Only technical issues will be monitored through the below inbox:

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**_PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
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**_IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or