Cloud Solution Architect

Be the force that ignites transformation for our Enterprise customers as a Cloud Solution Architect in the cross functional Customer Success team in Hispanic America, based in Europe to attend to a Multinational LATAM Enterprise. In this pivotal role, you’ll champion the adoption of Azure and AI, guiding organizations to breakthrough outcomes and lasting impact. Partner with visionary experts in your team, shape complex digital architectures, and empower innovation—helping every customer discover what’s possible in the era of AI.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

- As a Cloud Solution Architect (CSA) in Cloud and AI Data, you will be at the forefront of transforming the biggest LATAM enterprise customers based in EU to leverage and capitalize in their Data and AI. You will guide customers through their AI adoption journey, helping them design, build, and scale solutions using Azure, Databricks, Fabric, PowerBI ,and Microsoft’s AI stack. You will influence senior stakeholders, drive strategic technical engagements, and help shape the future of AI-powered innovation in a global account.

This opportunity will allow you to:

- Accelerate your career by working on high-impact Data & AI innovation projects.
- Deepen your expertise in Lakehouse, Complex planet scale data Solutions, Mesh Architecture, Enteprise DWH among other elements.
- Influence market leaders and drive Data & AI adoption across industries.

In this role, you will partner with customers to drive the large-scale adoption of AI and cloud technologies, using a programmatic approach to accelerate transformation across their business. You will elevate our collaboration by leveraging the Microsoft Unified support model, ensuring our engagements deliver both technical depth and strategic value. Your focus will include identifying and growing value-generating opportunities where customers can truly benefit from the capabilities of the cloud. As a Cloud Solution Architect, you will seamlessly navigate between deep technical architecture discussions and strategic C-level conversations, adapting your communication to effectively engage diverse stakeholders. This opportunity will allow you to accelerate your career growth, deepen your business and technical acumen, and develop key skills in both customer engagement and innovation leadership.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
** Business Impact**
- Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost
- and performance-optimized solution to increase retention and expansion opportunities. Articulates the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
- Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Strategically consults with, actively listens to, and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, anticipates, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environ