Key Account Manager

2-4 Gertrude-Fröhlich-Sandner-Strasse, Tower 9, 1100. Vienna, Austria
- Interested?- Contact our recruiter Volha for more details- Key Responsibilities
- Ensure client needs are met and build as well as grow trust
- Develop account-specific strategies and growth plans by integrating data and market insights, and identify strategic expansions
- Proactively manage potential account risks and formulate and execute mitigation strategies
- Create and execute structured client engagement plans, including Quarterly/Annual Reviews, to drive client satisfaction
- Collaborate with cross-functional teams (sales, delivery, and marketing) to align client goals with company capabilities
- Monitor and report on account performance, client satisfaction, and other KPIs, while providing strategic insights to leadership
- Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
- Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
- Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly
- Qualifications
- Experience managing a portfolio of over €20m across 10-20 accounts
- 5+ years of experience in account management, client services, or customer success
- Demonstrated experience in growing a portfolio through upselling and cross selling including identifying opportunities
- Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross threading accounts
- Experience in setting a high bar in service and experience for clients
- Strong relationship-building and communication skills, with a track record of managing key accounts
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Experience in IT consulting or custom software development industry is highly desirable
- Strong negotiation and interpersonal skills
- Strong analytical skills with the ability to leverage data to drive decisions
- Full understanding and knowledge of Software development processes and lifecycles
- Business level English and German

Nice to have:

- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
- Technical experience in building or managing software development
- Experience in Verticalization of certain industries
- About us
- At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.- Benefits

Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:

- Personalized career development: An individualized approach to career development, tailoring growth plans to every role
- Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry
- Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills

And that's not all We also offer:

- 25 working days of vacation per year
- Growth through professional development with workshops and training
- Full health and social benefits according to Austrian law
- Competitive remuneration
- We cover the annual public transportation pass, and sport (up to 100 euro monthly)
- Friendly international atmosphere
- Hybrid work with flexible hours
- Engineer your success