Domain Lead Customer Engagement

The COO Area is repositioning itself We are working in agile teams where competence and knowledge sharing, feedback and a strong focus on delivering towards our commitments is critical. The new network organization is about building a diverse, self-determined and innovative working environment. Be part of it

**Job purpose**
As a Customer Engagement Domain Lead you will help A1 transform into a customer-centric and data-driven company. You will define the domain strategy, covering sales and service touchpoints offline and online, and align the relevant transformational initiatives with the stakeholders across our seven A1 markets. With new value-adding ideas, which you bring to concepts and align across the organization, you will help A1 deliver the best-in-class customer experience throughout all the channels and customer segments. Your role is crucial in building and maintaining relationships with industry partners to make sure we remain at the front of the digitalization.

**What you do**:

- You are accountable for the definition and acceptance of the domain strategy.
- You define a strategy for topics that improve the value creation of the operating model of the OpCos.
- You initiate transformative activities that address untapped digitalization potentials, especially with focus on omnichannel customer experience and digital shift.
- You review and develop the strategy together with the Execution Lead & project teams and as owner steer projects together with them.
- You define execution projects so that it passes the gate process.
- You identify project leads together with the People Lead.
- Furthermore, you manage escalations & support the project teams.
- You run, set up & steer Proof of Concepts.
- Key is managing internal & external stakeholders across our 7 markets (Execution Lead, project teams, People Lead, Vendors, Senior Opco Management).
- You define an operational model for the project and provide a proper environment for execution by winning and ensuring committment with the local teams.
- Moreover, you are accountable for building and running relationships with industry partners to obtain industry leading know-how.
- You identify transformative trends and provide this outside-in trends to internal stakeholders & peers.

**What you offer**:

- 5+ years of experience in a management function in the area of marketing, sales and service or a leading function in company-wide transformation/digitalization of processes
- Experience in initiating and executing digitalization projects based on data
- International experience in telecommunications industry recommended
- Focus on fast turnaround, joint problem solving and pragmatic, high quality solutions
- Experience in managing stakeholders in a complex environment, preferred in matrix or local/Group organization setups
- Strong agile mindset
- Deep understanding of change and role management
- Positive and result-oriented attitude and pragmatism
- Strong capability to think strategically
- Fluency in English language

**What makes you unique**:

- You show sustainable attention, endurance and flexibility.
- You are driving the agile mindset within Technology & Business Evolution
- You display strong growth mindset
- You are willing to identify and solve conflicts, while at the same time proactively looking for improvement in our cross organizational value chains.
- You are striving for constant learning, not only on technical skills but especially on personal skill.
- You are highly reflective about your personality, you are an active feedback giver and taker.

**What we offer**
We build on our expertise with constant learning, offer an open environment for every individual and provide flexible working time and office arrangements. We invite you to join us in this new world of work.

The minimum annual gross salary for this position according to the current collective agreement is EUR 69.240,-. The actual annual salary depends on your skills and experience.