Workshop Quality Responsible

**We are on a journey to make a difference**
**You want to make a difference. So do we.**
Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

**Volvo Car Austria - let us introduce ourselves**
We are a highly motivated, diverse and flexible team of 35 employees that act as a national sales company and importer of Volvo cars on the Austrian market and look after approx. 50 Volvo Cars partners - including authorized workshops. Together with them, we take care of our consumers and the appearance of the Volvo Cars brand in the Austrian market. Far from rigid hierarchies, titles and organizational silos, our focus is on cross-divisional collaboration.

The advertised position is part of the Business & Retailer Development, responsible for Workshop Quality. You will be located in our office in Vienna and visit the network on a regular basis. You will report to the Head of Service Business & Quality.

**Workshop Quality Responsible - this is what you will do**:
This position secures the sustainable implementation and follow-up of programs and initiatives to support and improve the workshop quality and service business processes at retailers. Your focus will be on customer service, handling customer complaints and workshop-related tasks. You will act as the consultant and mediator between NSC (National Sales Company) and retailers in complex technical matters to secure and evolve critical basic processes with a direct impact on customer satisfaction. One of the above described programs and initiatives is our VPS concept - our Volvo Personal Service. Your main responsibility will be to keep the VPS process on track and train the network to manage this in the best viable way.

**Your responsibility will include**:

- Drive & secure the quality of customer service processes at retailers' workshop
- Drive & secure further digitalization of the service processes and new services
- Execution of VCC’s service and workshop standards
- Support development & sustainable implementation of value chain instruments for services
- VPS management & enhancement internal and at retailers
- Monitor & support the development and implementation of sustainable measures to improve customer satisfaction at retailer level
- Training: develop and execute workshop system trainings
- Responsible for damage & repair projects
- Workshop efficiency and performance follow-up
- Support our retailers in the handling of difficult customer complaints and escalating technical issues

**We are looking for you**
This is the right role for you with proficient knowledge of the workshop processes and customer service. Excellent technical expertise in all aspects of automotive technology and vehicle sub systems will help you to succeed in this role.
Understanding of standards and services, workshop business including commercial background are highly valuable. Communication skills are critical for this role. You can communicate fluently in English as well as in German. Project Management skills will be beneficial.

**Who are you?**
You like to take ownership and work individually at the same time as you are focused on achieving targets together with the team. You are a skilled communicator with the ability to engage with several different stakeholders in a positive and dynamic approach. When the situation is demanding, you can stay calm and focused.

**Let us get to know each other**
For this position we are offering a monthly gross salary of 4.500, - EUR gross monthly; depending on qualifications and experience, with the willingness to pay more.

**Who are we?**
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.