Aktuelle Jobs im Zusammenhang mit Support Analyst - Wien Bezirk Innere Stadt W - SmartStream

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    vor 1 Woche

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    Vor 2 Tagen

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  • Business Intelligence Analyst

    vor 1 Woche

    Wien 12. Bezirk (Meidling), W, Österreich REWE Group Vollzeit

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    Vor 4 Tagen

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    Wien, W, Österreich vlabs innovation gmbh Vollzeit € 50.000 - € 80.000 pro Jahr

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    vor 1 Woche

    Wien, W, Österreich International Atomic Energy Agency Vollzeit $ 70.000 - $ 120.000 pro Jahr

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  • Systems Analyst

    Vor 6 Tagen

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    vor 1 Woche

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  • Sportsbook & Gaming Analyst, NCE

    vor 1 Woche

    Wien, W, Österreich Entain plc Vollzeit € 50.690 - € 60.500 pro Jahr

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  • Marketing & CRM Analyst

    vor 1 Woche

    Wien, W, Österreich Entain plc Vollzeit € 46.000 - € 62.000 pro Jahr

    Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

Support Analyst

vor 2 Wochen

Wien Bezirk Innere Stadt W, Österreich SmartStream Vollzeit

**Description**
- With over four decades of experience behind us, we’re a trusted partner to the financial industry, transforming middle and back-office operations across the globe, including 75 of the world’s top 100 banks. Today we’re solely owned and funded by the Investment Corporation of Dubai.
- Our wealth of practical knowledge, coupled with a constant focus on innovation, has made us an industry leader. Our solutions and services span the transaction lifecycle and incorporate some of the most revolutionary technologies currently available.-
**Responsibilities**:

- Provide 1st & 2nd level customer support, by interpreting customer queries and problems.
- Gathering information and insight to investigate, via phone or remote access.
- Debug, replicate, test, document results, writing and changing documentation when required.
- Ensure all support issues are fully logged and documented in the Dynamics 365 incident management system.
- Provide regular customer updates.
- Ensure that all issues assigned are fully managed without exception.
- Interpreting customer queries and problems, gathering information to investigate, debug, replicate, test, and document results.
- Ensure that all customer issues assigned are fully managed without exception, including regular customer update.
- Investigate through to successful resolution a high level of support calls, and ensure customer satisfaction is achieved and maintained at all times.

**Key Skills**
- Readiness and eagerness to learn quickly
- French Language skills, both written and spoken mandatory
- English Language skills
- German Language skills an advantage
- Basic knowledge on Operating Systems (Windows or Linux/Unix)
- Knowledge of Relational Databases (DB2 or Oracle or MS-SQL) is an advantage

**Desirable Skills**
- Excellent communication skills both written and verbal.
- A calm and convincing telephone manner.
- A desire to work in a team environment and take responsibility for key functional areas.

**Qualifications**
- Relevant computing qualifications desirable, considered alongside vocational experience.

**Experience**
- Experience in customer Application Support, client server or web products
- Banking & Finance experience desirable, but not essential
- Technical background

**Employment Type**
- Permanent

**Benefits**
- Competitive salary
- Open work culture
- Flexible working hours
- International working environment and high-end clients
- Lunch vouchers