Desktop Support

**Responsibilities**:

- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Support, Manage, Optimize and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues.

**Requirements**:

- 4+ years of IT Experience.
- Good Communication Skills.
- Good to have - knowledge in AD and smart hands and feet support.
- Experience with Service management tool - ex. Service now.
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Working with vendors to report H/W faults.
- Meeting Rooms management (Video conference equipment).
- Workstation deployment (Intune/SCCM/JAMF/PXE/USB).
- Good networking knowledge.
- Stock management.

Pay: 2.800,00€ - 3.000,00€ per month

Application Question(s):

- Do you have work Visa for Austria?

**Experience**:

- Desktop Support: 5 years (required)

**Location**:

- Krems an der Donau, NÖ (required)