Assistant Store Manager

**Tätigkeitsbeschreibung**
The objectives of KL, the Assistant Store Manager supports the Store Manager in achieving optimal selling of KL products by the effective use of his/her available resources and is responsible of all aspects of the store when the Store Manager is absent.

Key accountabilities Sales and Customer Service ensure the team is delivering excellent customer service according to Welcome to Karl
- Install effective zoning to have all areas of the shop floor covered at all times
- Ensure company standards are met for shop floor, BOH and Sales Associates according to brand standards and VM directives
- Ensure customer service according to Welcome to Karl training by each team member and feedback on strengths and improvement needs to Store Manager
- Contribute to team effort by leading by example on the shop floor and drives sales by constantly monitoring and pushing individual and team KPI's in accordance to communicated targets

Operations

Make sure the guidelines of Karl Lagerfeld are met within all operational aspects
- POS transactions, stock and back of house
- Ensure that all stock is well maintained and in good condition and store is fully replenished at all times
- Plan, coordinate, and execute all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner as to direction of Store Manager
- Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times
- Ensure a hazard free store environment according to health and safety requirements
- Monitor theft and take steps towards loss prevention
- Training and coaching of the team with regards to health and safety, theft and loss
- Ensure House of Karl procedures and guidelines are followed
- Share communication from head office departments with store staff and ensure all is understood and followed
- Responsible for availability and ordering of materials and supplies needed for daily store routine

Commercial

Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance
- Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
- Forecast/reforecast business in cooperation with Store Manager, focusing on productivity to meet sales goals
- Assist Store Manager in partnering with merchandise dept, to increase sales, drive/promote merchandise categories and maximize business opportunities
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Control inventory stock levels and report product needs to Store Manager as necessary. Anticipate customer

People management

Assist the Store Manager in motivating the team and recognizing potential and development opportunities.
- Together with the Store Manager, recruit, retain and develop excellent staff KARL LAGERFELD Job Description
- Development and coaching of employees by performance management (PDP)
- Provide structure and daily priorities for the team to follow on the shop floor

Key Skills
- Enthusiastic, pro-active, and service minded
- Flexible attitude and a hands-on approach
- Excellent communication and social skills
- Ability to prioritize and manage your time and workload Achievement driven
- Time management and prioritizing
- People management, Analytic ability
- Team player, Lead by example

Job Reference: SZ01562