Airport Services Duty Officer

Vor 2 Tagen

Wien, Österreich Qatar Airways Vollzeit

We are recruiting for an Airport Services Duty Officer based in Vienna.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:

- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:

- Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Strong background in Airport or GHA Operations
- Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
- Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
- Excellent customer focus and service delivery.

**_ You must have the legal rights to live and work in Austria to be considered for this role._**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

  • Airport Services Agent Vienna

    Vor 2 Tagen

    Wien, Wien, Österreich Qatar Airways Vollzeit

    We are currently recruiting for an Airport Services Agent in Austria.This is a two year fixed term contract.Based in Vienna, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to...

  • Airport Services Agent Vienna

    Vor 2 Tagen

    Wien, Wien, Österreich Qatar Airways Vollzeit

    Job titleAirport Services Agent Vienna (Two year contract)Ref #228732LocationAustria - ViennaJob familyCargo & Airport OperationsClosing date: 03-Dec-2025We are currently recruiting for an Airport Services Agent in Austria.This is a two year fixed term contract.Based in Vienna, you will support the operation by providing five-star service to customers at the...

  • Airport Services Agent

    vor 1 Woche

    Wien, Österreich Qatar Airways Vollzeit

    We are currently recruiting for Airport Services Agent in Vienna, Austria. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Sales Assistant

    vor 1 Woche

    Wien, Österreich B&S Vollzeit

    **Job description**: - You are more than able to explore the needs and requirements of our travelers. - Excellent level in English and German language skills. - You lived in Austria or other European country in the past 10 years. - You are confident working within a team as well as independently. - Flexibility regarding variable working hours and days is...

  • Duty Manager

    vor 1 Woche

    Wien, Österreich Zoku Vollzeit

    Are you a Jack or Jane of all trades who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading! Facilitating global living and working, Zoku is a new category in the hotel industry: a home-office hybrid - also suitable for long stays - with the services of a hotel and the social buzz of a thriving...

  • Front Office Manager

    vor 2 Wochen

    wien, Österreich B&B Hotel Zürich Airport Rümlang Vollzeit

    Das B&B HOTEL Zurich Airport ist ein modernes und freundliches Hotel im 3 Sterne Bereich, das sich darauf spezialisiert hat, Freizeit- und Geschäftsreisenden einen komfortablen, sowie erschwinglichen Aufenthalt zu bieten. Wir legen grossen Wert auf exzellenten Service und Gastfreundschaft. Zur Verstärkung unseres Teams suchen wir nach Vereinbarung einen...

  • Front Office Manager

    vor 1 Woche

    wien, Österreich B&B Hotel Zürich Airport Rümlang Vollzeit

    Das B&B HOTEL Zurich Airport ist ein modernes und freundliches Hotel im 3 Sterne Bereich, das sich darauf spezialisiert hat, Freizeit- und Geschäftsreisenden einen komfortablen, sowie erschwinglichen Aufenthalt zu bieten. Wir legen grossen Wert auf exzellenten Service und Gastfreundschaft. Zur Verstärkung unseres Teams suchen wir nach Vereinbarung einen...

  • Front Office Manager

    vor 1 Tag

    Wien, Österreich B&B Hotel Zürich Airport Rümlang Vollzeit

    Das B&B HOTEL Zurich Airport ist ein modernes und freundliches Hotel im 3 Sterne Bereich, das sich darauf spezialisiert hat, Freizeit- und Geschäftsreisenden einen komfortablen, sowie erschwinglichen Aufenthalt zu bieten. Wir legen grossen Wert auf exzellenten Service und Gastfreundschaft. Zur Verstärkung unseres Teams suchen wir nach Vereinbarung einen...

  • Duty Manager Intern

    vor 1 Woche

    Wien, Österreich Zoku Vollzeit

    Are you a Jack (or Jane) of all trades who loves to connect with people and gets a kick out of solving (tricky) operational puzzles? Then keep reading! Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize -...

  • Front Office Agent

    Vor 7 Tagen

    Wien, Österreich NH Vienna Airport Conference Center Vollzeit

    Als Teil des Front Office Teams betreust Du unsere internationalen Gäste vom Check in bis zum Check out als erste r Ansprechpartner in. So wie Du Dich mit Engagement und Herzblut um unsere Gäste kümmerst, kümmern wir uns um Dich. Anstellungsart: VollzeitAufgaben Check-in und Check-out sowie die persönliche und telefonische Betreuung unserer Gäste...