Airport Services Duty Officer

vor 2 Wochen

Wien, Österreich Qatar Airways Vollzeit

We are recruiting for an Airport Services Duty Officer based in Vienna.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:

- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:

- Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Strong background in Airport or GHA Operations
- Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
- Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
- Excellent customer focus and service delivery.

**_ You must have the legal rights to live and work in Austria to be considered for this role._**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

  • Airport Services Agent Vienna

    vor 1 Woche

    Wien, Wien, Österreich Qatar Airways Vollzeit

    We are currently recruiting for an Airport Services Agent in Austria.This is a two year fixed term contract.Based in Vienna, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to...

  • Airport Services Agent Vienna

    vor 1 Woche

    Wien, Wien, Österreich Qatar Airways Vollzeit

    Job titleAirport Services Agent Vienna (Two year contract)Ref #228732LocationAustria - ViennaJob familyCargo & Airport OperationsClosing date: 03-Dec-2025We are currently recruiting for an Airport Services Agent in Austria.This is a two year fixed term contract.Based in Vienna, you will support the operation by providing five-star service to customers at the...

  • Duty Supervisor

    Vor 5 Tagen

    Wien, Österreich Etihad Airways Vollzeit

    Synopsis Plan, direct and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on...

  • Senior Airport Services Agent

    Vor 7 Tagen

    Wien, Österreich Qatar Airways Vollzeit

    Job title - Senior Airport Services Agent - Ref # - 224950 - Location - Austria - Vienna - Job family - Not Specified - Closing date: 30-Jul-2025 - To be filled by recruiter **Qualifications**: **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve...

  • Front Office Manager

    vor 1 Woche

    Wien, Österreich B&B Hotel Zürich Airport Rümlang Vollzeit

    Das B&B HOTEL Zurich Airport ist ein modernes und freundliches Hotel im 3 Sterne Bereich, das sich darauf spezialisiert hat, Freizeit- und Geschäftsreisenden einen komfortablen, sowie erschwinglichen Aufenthalt zu bieten. Wir legen grossen Wert auf exzellenten Service und Gastfreundschaft. Zur Verstärkung unseres Teams suchen wir nach Vereinbarung einen...

  • Front Office Agent

    Vor 4 Tagen

    wien, Österreich NH Vienna Airport Conference Center Vollzeit

    Als Teil des Front Office Teams betreust Du unsere internationalen Gäste vom Check in bis zum Check out als erste*r Ansprechpartner*in. So wie Du Dich mit Engagement und Herzblut um unsere Gäste kümmerst, kümmern wir uns um Dich. Anstellungsart: Vollzeit Check-in und Check-out sowie die persönliche und telefonische Betreuung unserer Gäste Umsetzung der...

  • Cleaner (m/w/d) - Moxy Vienna Airport

    vor 2 Wochen

    wien, Österreich Moxy Vienna Airport Vollzeit

    Airporthotels? Laaaaangweilig! Bis wir kamen: cooles Design, furiously fast Wifi, lockere, aufmerksame Leute, komfortable, moderne Zimmer, Check-in an der Bar, dazu ein Snack aus der Grab&Go Area und ein Drink. Wir sind die jüngste Lifestyle Brand von Marriott International und folgen, neben unserem Qualitätsanspruch, unserem eigenen Spirit. Bei uns haben...

  • Barkeeper / Juicer Vienna Airport

    Vor 7 Tagen

    Flughafen Wien, Österreich DO & CO 2022 Vollzeit

    At our location at Vienna Airport, we spoil our guests with premium DO & CO quality. Our food court offers a wide range of culinary delicacies. Create an unforgettable experience for international guests from all over the world and support the spread of premium DO & CO quality around the world. What we offer: - Preparatory work - Beverage preparation...

  • Waiter / Waitress Vienna Airport

    Vor 7 Tagen

    Flughafen Wien, Österreich DO & CO 2022 Vollzeit

    At our location at Vienna Airport, we spoil our guests with premium DO & CO quality. Our food court offers a wide range of culinary delicacies. Create an unforgettable experience for international guests from all over the world and support the spread of premium DO & CO quality around the world. What we offer: - Active sales and direct customer service -...

  • Frühstücksservicekraft (m/w/d) - Moxy Vienna Airport

    vor 1 Woche

    Wien, Österreich Moxy Vienna Airport Vollzeit

    Airporthotels? Laaaaangweilig! Bis wir kamen: cooles Design, furiously fast Wifi, lockere, aufmerksame Leute, komfortable, moderne Zimmer, Check-in an der Bar, dazu ein Snack aus der Grab&Go Area und ein Drink. Wir sind die jüngste Lifestyle Brand von Marriott International und folgen, neben unserem Qualitätsanspruch, unserem eigenen Spirit. Bei uns haben...