Sales Support Specialist

MZB Services is a dynamic and entrepreneurial food & beverage team with two main offices - an R&D centre in Brasov, Romania and a Competence Centre in Vienna, where this role will be based. The employment will be by the Austrian company.

The business was founded to support the innovation and growth of the Massimo Zanetti Beverage Group, a pioneering Italian multinational responsible for dozens of world-famous food and beverage brands from Segafredo to Brodies, Puccino’s, Kauai and beyond.

At MZB Services we believe that by pulling together and coming up with new ways of doing business we can achieve amazing things in the world of food & beverage.

We’re growing fast and as part of our expansion we’re looking for a qualified sales support specialist to join our team. You will serve as a point of contact for our internal sales activities, provide support for our ‘on the ground’ sales representatives and take care of all the contract and other customer related activities.

**Responsibilities**:
Your role will be to support high quality customer service and help our teams to achieve sales targets. You should be goal-oriented, communicate openly and have a problem solving spirit. We value an entrepreneurial mindset, so we see this role as constantly evolving to best match your skills with our business needs

To give you an idea of what will be expected a base level, you will need to:

- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Suggest sales process improvements
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Manage the wholesale platform data and customer orders
- Support the COO in the company administration
- Provide data and guides to help the sales team
- Manage sales tracking tools and report on important information
- Record and analyse sales trends
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience

If you have exceptional organizational skills and draw energy from being part of a dynamic team, we would like to meet you.

**Requirements**:

- High-school diploma and a bachelor degree or equivalent
- 3+ years of proven work experience in a customer support, sales or executive assistant environment
- German and English - fluent in speech and writing, plus understanding of contracts / legal documents
- Fluency in other languages, especially Italian, French and/or Hungarian, would be helpful
- Proficiency with Office 365 Suite
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills

**Benefits**

Working in an entrepreneurial team is a challenge, but there are huge rewards for your personal growth.

We don’t define you by the job description. Instead, we are flexible to adjust your roles and tasks to suit you. We are fast when it comes to implementation and decision-making and we take your personal development seriously: individual training and further education programs are at your fingertips. But we believe you learn by doing, so expect real responsibility and decision making from day 1.

The role will be based in the beautiful city of Vienna, but we are fully committed to flexible working: the home office / office share depends on your role in the team and your personal circumstances / preferences. In all roles we offer you sufficient flexibility in organizing your everyday work, but we look forward to meeting you in the office, or for a coffee or lunch, from time to time.

Compensation starts at a minimum of EUR 2,300 (higher bands available, depending on experience).

Finally, but perhaps most importantly, the best colleagues, lunch companions, after-work buddies - and the best coffee of course - are waiting for you here.