Italian Speaking

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with Proficient Speakers in various languages and we are currently looking for talented, native Italian speaking individuals for our international freelancer team. Would like to be a part of a successful team where you can grow your carrier? If yes, then we are looking for you

Tasks and responsibilities (depending on project):

- Establish, develop and maintain positive customer relationships and experience.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback

Agent Requirements:

- Native Italian and fluent (atleast C1 or equivalent) English language knowledge
- 2-3 years of sales experience or customer service experience
- Excellent written and spoken communication skills
- Positive and kind attitude
- Service-oriented thinking and acting
- Ability to work 6-8 hours a day
- Opening hours: Monday-Sunday 08:00 - 22:00
- Ability and willingness to work as a freelancer remotely

Payment: 6 euros per hour, paid monthly thru online payment platform

Work Environment Requirements:

- Quiet workplace (tasks are delivered from the comfort of the agent’s home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Computer or Laptop with Windows operating system (Windows 8 or above) and
- Broadband internet connection (mobile internet is not good enough to manage calls)

**Job Types**: Full-time, Part-time, Contract

**Salary**: 6.00€ per hour

COVID-19 considerations:
Home office / Remote work