Customer Success Manager

Vor 6 Tagen

Wien, Österreich Fieldwire Vollzeit

**Who we're looking for**

**What you'll be doing**

**The primary responsibilities of our next Customer Success Manager will be to**:

- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
- Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company's day-to-day workflows.
- Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
- Build and maintain long-lasting relationships with Fieldwire clients.
- Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
- Assist the product team in identifying issues and communicating customer feedback for product improvements.
- Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

**At Fieldwire, we're looking for our next Customer Success Manager to have the following skills and experiences**:

- 3+ years of professional construction experience, preferably with a combination of field and office management roles; preferable with local construction experience in DACH (Germany, Austria, Switzerland)
- Fluency in German and English
- Location based in Austria
- Excellent presentation and communication skills
- Self-motivated and highly organized, with strong time management skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from tradesmen to senior-level managers
- A basic understanding of construction process from design to completion
- An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
- Ability to creatively brainstorm unique solutions to client issues relevant to their needs
- Desire to learn in a dynamic startup environment

**Why Fieldwire?**

Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We're obsessed with improving the way teams work together. We're building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world's largest global industries - $10 Trillion/year. We're delivering a superior, easy-to-use product that's driven by the voice of our customers.

Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021.

**Where is the job located?**
- This is a remote role, but must be based in Austria.
- Up to 20% travel may be required within Germany, Austria, Switzerland for team meetings.

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