Design Lead: Data Intelligence Capability

**Your role at Dynatrace**:
Are you passionate about shaping the future of AI-powered enterprise experiences? Do you thrive on transforming complex AI capabilities into intuitive, user-centered solutions that drive business value for the world's leading unified observability platform?

**Company Description**

Dynatrace was founded in 2005 in Austria and currently employs over 5,000 people across multiple locations worldwide. We are a global leader providing software intelligence to simplify cloud complexity and accelerate digital transformation - because the world needs software to work perfectly.

That's why many of the world's largest organizations like H&M, Delta Airlines, SAP, United Health Care, JP Morgan, and many others trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

**Design Strategy & Vision**
- Define and execute the design strategy for AI -powered experiences across the Platform
solution, ensuring alignment with business objectives and user needs.
- Lead the design evolution of Copilot and future AI initiatives, establishing foundational
interaction patterns for conversational AI within enterprise observability workflows
- Collaborate with product management to influence AI feature roadmaps through user
- centered design insights and strategic design thinking.

**Design Leadership & Execution**
- Guide design decisions across the Data Intelligence capability, serving as the primary
design contact for capability leadership, solution architects, and cross-capability
stakeholders.
- Lead zero-to-one design explorations for emerging AI use cases, translating complex AI
capabilities into intuitive user experiences.
- Establish design standards and interaction patterns for AI features that integrate
seamlessly with existing Dynatrace workflows.

**Cross-Capability Collaboration**
- Partner with the design system team to contribute AI-specific components and patterns
that benefit the entire Platform solution.
- Work across capabilities to ensure consistent AI experiences throughout the product,
establishing shared design language for AI interactions.
- Mentor and coach designers across capabilities on AI design best practices and emerging
interaction models.

**User-Centered AI Design**
- Advocate for users throughout AI development processes, ensuring AI features solve real
workflow problems rather than showcase technology capabilities.
- Lead user research initiatives specific to AI feature adoption, effectiveness, and workflow
integration.
- Design conversation frameworks, response patterns, and error recovery flows that
maintain user trust and system reliability.

**What will help you succeed**:
**Leadership Experience**
- 8+ years of product design experience in enterprise software, with 3+ years in design leadership roles.
- Proven track record of leading design strategy for complex, multi-faceted product areas.
- Experience mentoring designers and fostering design excellence within fast-paced, technical environments.

**AI Design Expertise**
- 2+ years of hands-on experience designing AI-powered features, conversational interfaces, or intelligent automation tools.
- Deep understanding of AI/LLM capabilities and limitations, including prompt engineering, context management, and model integration considerations.
- Portfolio showcasing real-world AI product experiences with clear reasoning behind design decisions and business impact.

**Enterprise Software Fluency**
- Strong systems thinking ability with experience designing for complex, data-heavy enterprise workflows.
- Understanding of observability, monitoring, or analytics domains (preferred but not required).
- Experience working within design systems and contributing to scalable design solutions.

**Collaboration & Communication**
- Excellent communication skills with ability to influence cross-functional stakeholders and present design strategies to leadership.
- Comfortable working in ambiguous environments where AI capabilities and user needs are continuously evolving.
- Experience partnering with product managers, engineers, and data scientists to translate technical possibilities into user value.

**You Will Love This Role If...**
- You're energized by the challenge of making cutting-edge AI technology accessible and valuable for enterprise users.
- You thrive in leadership roles where you can shape both design strategy and team culture.
- You enjoy working at the intersection of emerging technology and established enterprise workflows.
- You're passionate about establishing new design patterns that will influence how users interact with AI-powered software.
- You want to be part of defining the future of AI in enterprise observability and monitoring tools

**Why you will love being a Dynatracer**:

- A **one-product software company** creating real value for the largest enterprises and millions of end customers globally, striving for **a world where