Lead Technical Support Specialist

Vor 2 Tagen

Jenbach, Österreich INNIO Vollzeit

**At INNIO we offer you**:

- An innovative and international working environment
- A passionate team working together to develop Data Excellence at INNIO
- Remote & flexible working time model (depending on position and role)
- Health We Care Program - including company sport activities
- Moving cost support for new employees in accordance with policy
- Good connections to public transport - station in direct proximity
- Transportation cost support in accordance with policy
- One of the best canteens in the area with healthy and various meals
- Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

**Your Responsibilities**:

- Setting up and driving customer focused issue from first contact to case solved, including briefing & debriefing and implementations of lessons learned, shared process responsibility of Premium Service End-to-end process. Helping to improve customer satisfaction
- Establish & grow a common culture of the whole Service team, emphasizing the use of global tools, processes, approaches, a responsive mindset & communication
- Drive any open items to conclusion within the identified timeline
- Develop and deliver mechanical and control system hands-on and classroom training courses for international customers, channel partners and INNIO employees in the assigned regions
- Performing mechanical and/or electrical hands-on field service work on Jenbacher Gas Engines, including but not limited to commissioning, troubleshooting, periodic maintenance, and minor overhaul. The same applies to the supplied generators and substations in the low - and medium
- voltage range, the gas supply -, control - and monitoring devices (PLC controllers)

**Your Profile**:

- Strong customer service mindset and excellent skills to communicate, drive, support, empower and inspire the Service teams and Customers
- Very strong experience in a technical role or extensive years of experience with issue resolution and hands-on in the field
- Possess a technical attitude, complemented by strong business acumen
- Willingness to travel worldwide, mainly Asia (~60%)
- Fluent in German and English written and verbal
- A team player with a multi-cultural working mindset
- Able to work efficiently without direct supervision

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.112,78 gross per month (x14) and an over payment depending on your qualifications and experience.

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