Cs Legal and Responsible Gaming Associate with

**About The Role**:
**Entain** **is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

**The role in a nutshell**:
This role is all about your contribution to the set-up, implementation, development and monitoring of responsible gaming and compliance policies. You will have a key function in satisfactory complaint settlement within our international Customer Service. Furthermore, you will provide expertise to other units within the Entain group on topics falling into the mentioned areas.

**What you’ll be doing**:

- Handling and assessment of customer cases falling into responsible gaming field while contributing to the development of the operative framework
- Settlement and prevention of major complaints from customers
- Provide consulting and expertise to Customer Service and within the group on operative matters with legal, regulatory and compliance implications
- Contribute to internal and external audits
- Coordinate the teams contribution to relevant CS and company-wide projects

**What we need from you**:

- Interest and/or experience in Responsible Gaming, legal matters, mediation, risk management, anti-money laundering, compliance or other industry regulatory environment will be considered an asset
- High level of English and German
- Willingness to work in shifts (6.30am - 12.30am)
- Good level in any other additional language will be considered a plus
- Good team player
- Analytical mind and high quality awareness
- Proactive, flexible and stress resistance personality
- Excellent communication, networking and conflict management skills
- Motivated personality able to cope with complexity

**Desirable**:

- Customer service experience

**Sounds interesting?**

**Then join us**

We think everyone should work for a business that acknowledges you have experience and value and works to ensure your skills are nurtured and developed. Looking for an organisation where the value of high-quality BI and data driven decisions is truly valued - come and join us. For the good of entertainment.

**About The Company**:
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity and inclusion at Entain**

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

**Wellbeing at Entain**

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.