Principal Platform Architect- Federal

**Company Description**:

- It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

***The Team**

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

**The Role**

The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but and instead guides both partner and customer resources to achieve their goals through leading practices.deliver best practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations related to of ServiceNow solutions.

What you get to do in this role:
- Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap.
- Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to:
- Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives- To position ServiceNow as the system of action to enable the integrated digital transformation roadmap- Establish and advise on the technical governance related domains and associated processes- Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support- Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients- Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points- Define solutions across the platform that align to delivered capabilities

**Qualifications**:
**To be successful in this role, we need someone who has**:

- Consulting Experience
- Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
- 5+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
- Fortune 500 or OEM Software or Cloud Company enterprise architect
- Career progression (Technical, Architecture)
- Experience working with functional business leaders to:

- Identify business objectives and develop outcome-focused roadmaps
- Guide large Consulting/SI organizations.
- Large Program Experience
- 10+ years large program experience leading architecture and design
- Enterprise Architecture Experience
- Enterprise or Solution Architect role and/or relevant experience.
- Data modeling, core data design, security, integrations, configuration management
- ServiceNow Experience
- ** 5+ years of experience with ServiceNow** implementation, configuration, and architecture
- Working knowledge of ServiceNow Technical and Platform Governance best practices
- Strong understanding of ServiceNow modules such as CMDB, SecOPS, SPM, and IRM
- Experience with ServiceNow integrations using REST, SOAP, and other web services
- Familiarity with ServiceNow's Orchestration and Automation capabilities
- Certifications
- ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM) is preferred
- ServiceNow Certified Technical Architect (CTA) is a plus
- **Meet and maintain the requirements to work in a Fe