Trainer with Swedish Language for Latvia

Vor 7 Tagen

Linz, Österreich Career Choice Solution Vollzeit

_**Roles and Responsibilities**:_
- Plan, develop and facilitate internal training for new and existing personnel.
- Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
- Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainee’s progress and overall performance during training.
- Provide constructive coaching and feedback to associates
- Training effectively and efficiently.
- Design and evaluate training and performance interventions (pre and post training assessment)
- Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams.
- Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
- Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
- To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
- Publish daily / weekly / monthly reports to stakeholders
- Maintain historical data for the associates trained
- **Preferred Competencies**:_
- Capable to work flexibly in a team environment, driven by the motto that **T*ogether **E**veryone **A**chieves **M*ore
- Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage)
- Excellent written and verbal communication skills
- Must possess good presentation skills
- Excellent Organizational and planning skills
- Good understanding of Group Dynamics (diversity)
- Analytic and Results Oriented
- Strong experience in presentation skills
- Experience in Customer Support/Customer Relationship/Customer Service
- **Required Skills**:_
- Near native (interpreted as CEFR level C1) or native relevant market language (Swedish, Finnish, Norwegian, Polish, Dutch, German, Danish, and fluent English skills (B2+ or better) in writing and speaking to understand documentation and log accurately in the client systems
- 2+ Years experience as trainer in customer service environment
- At least 1 year of working experience in a fintech, banking or a related field is required for this position.
- Good communication skills

Pay: 2.000,00€ per month

  • Daf Trainer in Linz

    Vor 7 Tagen

    Linz, Österreich KERN AG IKL Business Language Training & Co. KG Vollzeit

    **KERN CEF Training sucht in Linz muttersprachliche DeutschtrainerInnen auf freiberuflicher Basis.** **Werden Sie Teil unseres Teams!** KERN AG Training hat deutschlandweit über 45 Filialen und wir bieten Trainern interessante und herausfordernde Projekte und Kurse in einer unserer Sprachschulen, direkt vor Ort bei unseren Firmenkunden oder online über...

  • Work Where Others Vacation Multilingual Jobs in Europe

    Vor 3 Tagen

    Linz, Österreich Cross Border Talents Vollzeit

    Live Where Others Vacation Start Your International CareerOpportunities in Portugal, Spain, Greece & Bulgaria Ready to use your language skills in an international environment? Explore exciting career opportunities in some of Europe's most attractive destinations: Portugal, Spain, Greece, and Bulgaria. We are hiring for multiple multilingual roles,...

  • Office Allrounder with Focus HR

    vor 1 Woche

    Linz, Österreich Usersnap GmbH Vollzeit

    Usersnap is a web-based customer feedback platform that is used by companies like Facebook, Canva, and Microsoft worldwide. Usersnap paves the road for customer-led growth. We are embarking on a mission to offer a customer-centric service that’s proactive and accessible to our users. We are looking for an office allrounder who supports the team with HR...

  • Office Allrounder with Focus HR

    vor 1 Woche

    Linz, Österreich Usersnap GmbH Vollzeit

    **Job description**: Usersnap is a web-based customer feedback platform that is used by companies like Facebook, Canva, and Microsoft worldwide. Usersnap paves the road for customer-led growth. We are embarking on a mission to offer a customer-centric service that’s proactive and accessible to our users. We are looking for an office allrounder who...

  • Technical Trainer

    vor 2 Wochen

    Linz, Österreich Tecan Austria GmbH Vollzeit

    Hast du dich jemals gefragt, wie deine Fähigkeiten und dein einzigartiger Hintergrund die Welt von morgen beeinflussen kann? Werde ein Teil unserer Teams und setze das Talent und die Leidenschaft, die dich ausmachen, bei uns ein als **Technical Trainer / MitarbeiterIn 2nd Level Support 100% (m/w/d)** Grödig, Salzburg **Dein Beitrag** In dieser Position...

  • Hotel Back Office Manager with Focus On Crew Travel

    vor 1 Tag

    Linz, Österreich GlobeAir AG Vollzeit

    Be part of our continuing growth story! GlobeAir is Europe’s leading private jet charter offering on-demand flights at affordable rates. We are looking for talented passionate people with the ability to hit the ground running and achieve results. People who work at GlobeAir have an international background, are flexible and thrive in a dynamic and...

  • Key Account Manager

    Vor 5 Tagen

    Linz, Österreich Tractive GmbH Vollzeit

    Full-time (Linz, Austria) Starting now! Tasks Your territory **As part of our international Sales team, you will**: - Manage one of the most successful key accounts worldwide with high possibility of growth - Establish and expand our worldwide sales network of distributors, online and offline retailers in Scandinavia - Handle and optimize regional...

  • Design Verification Engineer for Cellular SoC

    Vor 5 Tagen

    Linz, Oberösterreich, Österreich Apple Vollzeit

    Imagine what you could do here. At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. Hard-working people and inspiring, innovative technologies are the norms here. Enter a multifunctional role as a...

  • Deutschlehrer innen in Linz

    vor 2 Wochen

    Linz, Österreich KERN AG CEF Business Language Training & Co. KG Vollzeit

    **KERN CEF sucht in Linz DeutschtrainerInnen für den Unterricht bei Firmenkunden!** **Werden Sie Teil unseres Teams!** KERN CEF hat in Deutschland und Österreich 45 Filialen. Wir bieten Trainern interessante und herausfordernde Projekte und Kurse in einer unserer Sprachschulen, direkt vor Ort bei unseren Firmenkunden oder online über KERN Virtual. Unser...

  • Automation for Full Custom Analog Layout

    Vor 5 Tagen

    Linz, Österreich Apple Vollzeit

    **Summary** Posted: 10. Oct 2024 Role Number**:200572595** - end: starting from the circuit of a design, defining the floorplan and custom layout strategy, executing high quality layout development and verification, finally handling all the different quality metrics to signoff the IP. This internship would require a solid background in VLSI circuit design...