Global Service Operation Manager

Job family: Sales, Marketing & Product Management
- Business area: Environment & Energy
- Contract location: Vienna, Vienna, AT
- Working location: Vienna, Vienna, AT
- Location type: Office Location / Office-based
- Contract type: Permanent
- Job description:

- Are you ready to make a global impact in the fight against climate change?

ANDRITZ is seeking a **Global Service Operation Manager (M/F/d)** with a focus on Digital & Technical Service to support the Green Hydrogen, Renewable Fuesl and Power-2X Division in further setting up the service business.

Join ANDRITZ's Power-2X-enterprise, where our mission is crystal clear: to lead in reducing CO2 emissions through innovative green hydrogen and renewable fuel plant solutions. What sets us apart? Our passionate team of engineers and a rich history of global EPC projects, combined with our leadership in technology and manufacturing. Be part of a world class dynamic team enabling to grow the green hydrogen and Power2X economy with the opportunity to take over a higher management responsibility in the future. We are enriched by our multicultural and multinational team, and we continuously foster flat hierarchies and an open dialog culture.

If you're enthusiastic about contributing to the profitable growth within this rapidly growing division, we can't wait to connect with you.

Please note that this role can be filled globally - possible setups will be discussed in the interview process.

**In your role, you are**
- Developing, implementing, and executing the service strategy for Green Hydrogen together with the Power2X offering to achieve revenue and sustainable growth for the division
- Implementing the agreement management concept
- Aligning the concepts with our technology and modular engineering offering
- Shaping the service organization globally leveraging the existing manufacturing and service setup
- Streamlining processes for technical service including warranty services.
- Implement the digital solution for the Green Hydrogen Performance Centers

**Your Tasks**
- Customer Service Management: Address complaints and inquiries promptly to ensure satisfaction.
- Ensure the team is keeping and exceeding the commitments on the Long Term Service Agreements
- Service Delivery: Manage after-sales services for timely, quality service.
- Process Improvement: Enhance service delivery and efficiency.
- Remote Operation Center Oversight: Implement centre per ANDRITZ standards.
- Lead the development and digitalisation of the remote services strategy
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
- Performance Monitoring: Measure and improve service performance via KPIs.
- Compliance: Ensure adherence to policies, standards, and regulations.
- Resolve operational, manufacturing, and service issues to reduce costs and delays.
- Review operational results regularly to achieve business objectives

**In your personal skill set, you have**
- technical degree/education in a relevant field
- Minimum of 5 years of experience in managing teams, preferably in service-oriented roles
- Very good level of English both in writing and speaking, German is a plus
- Exceptional interpersonal skills with a proven ability to build strong relationships
- A customer-focused and people-oriented approach with a strong emphasis on collaboration
- Excellent organizational skills and the ability to prioritize and manage multiple tasks effectively
- Outstanding communication skills, both internally and externally
- Demonstrated problem-solving abilities and experience in operational management
- Willingness to travel up to 10-15% of the time

**We also value**
- Customer focused and open personality with ownership for performance and shared commitment.
- High-performance mindset with the capability to operate effectively under tight deadlines.
- Ability to communicate, cooperate and interact comfortably across cultures.
- Future oriented thinking and interest in continuous development.
- Ability to work well within a team and foster collaboration.
- Proactive, energetic approach to tasks, coupled with a positive mindset.

**What we offer**

Andritz AG offers a secure job in an innovative and international company with long-term development opportunities.
- To be part of a world class team enabling the growth of the P2X economy and therefore meeting key environmental targets
- To work in a multicultural environment which fosters a culture of continuous development and inclusivity
- To operate in a flat hierarchy, open for challenge and debate with the advantage of a start-up culture within a global well-established firm
- To benefit from a hybrid working environment
- To enjoy the advantage to grow alongside the business and become an expert in this field with a chance for a further career step alongside the growth of the business
- To e