Regional Training Team Lead

As a Regional (Central European Region) Training Team Lead, you will bridge the gap between our regional training strategy and hands-on training delivery. In this role, you’ll manage a team of Training Specialists, overseeing the rollout of training programs that meet both global and regional standards. You’ll play a vital role in enhancing the onboarding experience, supporting ongoing coaching, and ensuring the team’s effectiveness through data-driven insights and feedback loops. This is a dynamic role where leadership and a focus on continuous improvement are key._

**What you will do**

Team Leadership & Development:

- Lead and mentor Training Specialists within the region, fostering a supportive environment that encourages skill development and continuous learning.
- Collaborate with the Regional Training Manager to align the team’s activities with the broader regional training goals and organizational standards.
- Conduct regular performance reviews, coaching sessions, and feedback to ensure Training Specialists are equipped to meet the team’s objectives and grow professionally.

Training Program Execution:

- Oversee the delivery of onboarding and ongoing training programs, ensuring all training content is up-to-date and aligned with global standards.
- Partner with Training Specialists to ensure workshops and sessions are engaging and adapted to meet the diverse learning needs of Support Associates.
- Implement and support coaching practices to help Specialists deliver impactful, real-time guidance to Support Associates.

KPI Monitoring & Continuous Improvement:

- Track key training metrics and performance indicators, working closely with Training Specialists to continuously assess and improve the effectiveness of training programs.
- Analyze team performance data to identify trends, address training gaps, and make data-driven adjustments to enhance the learning experience.
- Provide regular updates to the Regional Training Manager on team performance, highlighting successes, challenges, and recommendations for program adjustments.

Collaboration & Communication:

- Act as a key liaison between Training Specialists and the Regional Training Manager, ensuring that communication flows smoothly and team needs are addressed.
- Coordinate with cross-functional teams, including Content and Quality, to ensure training initiatives align with operational goals and reflect up-to-date practices.
- Gather and relay feedback from Training Specialists to influence the development of new content and improvements to existing programs.

**Our humble expectations**
- Team Leadership in Training: Ability to lead a team, with a focus on coaching and supporting professional development.
- Training Program Management: Skilled in managing and overseeing the implementation of training programs with attention to both global alignment and local relevance.
- Performance Tracking & Analysis: Proficient in using KPIs and other performance metrics to assess training effectiveness and identify areas for improvement.
- Instructional Design: Experience in supporting the development and adaptation of training content, with a solid grasp of adult learning principles.
- Adaptable & Culturally Aware: Able to balance global objectives with regional needs, adapting training delivery to resonate locally.
- Clear Communication: Strong communicator who can bridge the needs and goals of Training Specialists with those of the broader organization.
- Problem-Solver: Proactive in identifying and addressing gaps in training, with a focus on creating practical, scalable solutions.
- Collaborative: Works effectively with cross-functional teams, ensuring that training programs are aligned and beneficial across the board.
- Ownership & Accountability: Takes responsibility for team success, continuously seeking to improve the team’s impact on Support Operations.
- Result-Oriented Execution: Focused on achieving tangible results in training quality and Support Associate performance.
- Feedback-Driven: Actively seeks and integrates feedback from team members and stakeholders to improve training programs and processes.