Receptionist (M/F/d)

JLL supports the Whole You, personally and professionally.
Receptionist / Customer Experience Ambassador (CEX Ambassador)
**Location**: BlackRock, Vienna Office
Role Purpose
Reporting to the Facilities Manager Germany & Austria
A highly self-motivated person with a passionate for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock and its clients. Providing services to the highest standards as well as representing BlackRock values in appearance, presentation, and manners.
- To promote the company in the most favourable light through the highest levels of personal and professional conduct.
- To provide a highly efficient and proactive service to BlackRock, its employees, and its clients.
- To ensure that reception services provide a high-profile role model that reflects JLL and BlackRock values and which sets the tone for everyone entering the BlackRock premises, whether they be staff or visitors.

You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics.
Core Responsibilities
Enthusiastically welcome all visitors to BlackRock, by welcoming them, showing them through the process of registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and bidding them goodbye.
Ø Answering the phone in a professional manner consistent with BlackRock’s global standard.
Ø To ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
Ø To process and manage conference room bookings and requirements.
Ø To ensure all visitors to the building are correctly registered and issued a pass.
Ø To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.
Ø To work closely with security and FM teams to provide the best possible service to all clients and employees.
Ø To provide hospitality services to the meetings room as requested in the bookings and per local office standard procedures.
Ø To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable).
Ø To understand the Audio-Visual equipment for the meetings rooms and provide or escalate support requirements as necessary.
Ø Proactive communicator with all key influencers within JLL and BlackRock.
Ø Any other duties required as part of the role as and when requested.
Customer Service
Ø To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
Ø To regularly monitor customer feedback and produce an appropriate action plan based on the results.
Ø To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
Ø To ensure that you deliver what you promise to the customer, client, and team.
Ø To ensure that all agreed service objectives are met in line with client expectations.
Ø To establish and maintain controls to ensure the security of the premises, materials, and resources.
Site Specific Requirements
Ø Assist the EEGA Country Management with administrative tasks, appropriate to local requirements and capabilities.
Additional responsibilities
Ø Track all visitors, including vendors, visiting employees and guests. Providing quality data as required.
Ø Where required, manage parking and vehicle logs and records.
Ø Book taxis in line with the client’s policy and procedures.
Ø Coordinate security access cards for employees and vendors.
Ø Manage incoming and outgoing courier and other packages or mail as required.
Ø Support JLL’s wider FM provision by performing ad hoc facilities management requests as need.
Team Support
Ø Delivery of first line facilities support and other FM services, have full knowledge of all functions. Be able to cover during periods of paid time off and other absences.
Ø Ensure the team is fully informed about office operational updates and processes.
Health & Safety Management
Ø Conduct regular audits to ensure safety procedures on site are in place and working.
Ø Assist in carrying out safety procedures when needed.
Ø Remain aware of Hygiene, Health and Safety policies and Fire Regulations.
Ø To record and report all accidents and near misses within the location adhering to company procedures.
Ø To ensure all equipment is well maintained and is in good working order.
Site Operations Management
Ø Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
Ø Be aware of all projects which are happening within the office that may have an impact on operational delivery.
Ø Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenge