People & Culture Officer; Service & Experience Emea

People & Culture Officer; Service & Experience EMEA

**Job no**: 615683

**Work type**: Permanent

**Location**: Vienna, Basel, Bologna

**Categories**: Human Resources, Western Europe, Individual Contributor

**_The Opportunity_**

Cochlear has fantastic opportunity for a People & Culture Officer to join our developing Service & Experience team based in one of our EMEA offices in Bologna, Basel or Vienna.

In this role, you will be responsible for providing a highly professional and proficient first point of contact advisory and administrative service to both our employees and our own People & Culture (P&C) function in the EMEA region, with a focus on our Italian speaking employees.

As a newly established function, you will have the opportunity to shape how we deliver P&C services to our business. You will contribute to the development of our P&C knowledge library and execute processes to provide a high-quality, consistent service.

**_ Key Responsibilities_**_:_
- Manage HR systems for all employee lifecycle activities, including:

- Set-up of new employees on P&C systems and prepare the onboarding process
- Support employees and managers with system issues
- Action all employment status changes
- Assist the payroll provider and support the Finance department for the monthly payroll
- Administer our time & absence management system
- Undertake analysis and prepare reports on employee lifecycle processes and planning processes
- Be the first point of contact for all P&C enquiries and work closely with the other P&C functions to respond with agreed standards and service levels:

- Provide timely advice and guidance to employees and managers on all matters relating to employee lifecycle processes, programs and policies
- Ensure enquiries are actioned, resolved and tracked in accordance with documented processes
- Proactively build relationships and engagement within business areas, building confidence and awareness as the first point of contact into P&C
- Work closely with the different P&C functions, our Finance department and your colleagues across the world
- Communicate with the local authorities on all legal aspects of the employee lifecycle
- Support cyclical P&C activities and provide administration support for P&C projects and programs
- Proactively identify and contribute to process and service improvements

**_You Bring Your Skills and Experience _**

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
**Minimum**:

- Demonstrated 2-5 years of experience working within a HR shared-service function
- Profound knowledge of EU- and Italian employment legislation especially for payroll, social insurance and leave management cases
- Involved in HRIS integration or a company wide systems transformation
- Ability to deliver a high level of customer service - timely, accurate and professional
- Display a high degree of accuracy and attention to detail
- Demonstrate excellent written and verbal communication in Italian and English
- Ability to work autonomously but use good judgement to escalate matters and work with other stakeholders to resolve queries where appropriate
- Intermediate proficiency in the Microsoft Office Applications
- Ability to work collaboratively within a team and with other stakeholders

**Ideal**:

- Relevant tertiary qualifications ideally in Human Resources, Psychology, and/or Industrial Relations
- Experience in working in a global surrounding
- Experience in working with the HCM system Workday

If you are an enthusiastic team-player with strong administration and customer service skills, who thrives on learning and has a continuous improvement mindset, this role will provide a fantastic opportunity to:

- Work across business unit portfolios and organisational boundaries
- Grow your knowledge of key P&C processes and how they support the employee lifecycle
- Assist in the design and implementation of process improvement initiatives
- Build and maintain a professional and efficient customer facing team

**Mission**

Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha).

**Equal opportunities**

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statut