Professional Sales and Service Manager

Vor 5 Tagen

Wien, Österreich Raiffeisen Bank International Vollzeit

International business requires an international corporate philosophy. Are you open to new ideas and do you value cultural diversity? At Raiffeisen Bank International, we are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues - with exciting new issues for us to tackle such as digitalisation and changing customer needs. Join us on our journey.

The purpose of the Corporate Customers Division is to enable the Bank’s **Mission/Vision/Values **through establishing a successful management of the Corporate Customer business by creating long lasting, sustainable and profitable customer relationships, by providing a sparring partner approach with a thorough Industry expertise and by providing best practice banking services throughout the entire RBI Group and value chain.

The Corporate Customer Mid Office is looking for a sales oriented

**Professional Sales and Service Manager (f/m/x)**:to join our motivated, dynamic and multicultural team.

The Sales and Service Manager Professional is familiar with the work-flow process in RBI Group and subsidiaries, handles customer requests and daily business requests independently and acts as the well-accepted first contact person for customers.

**What you can expect**:

- Supporting Corporate Customers in daily business issues and solving problems arising during the ongoing customer relationship
- Managing own customer relations and direct contact with the customer
- Arranging customer onboardings and account openings in accordance with AML/Compliance (BCF) and WAG/MIFID requirements
- Identifying exceptional situations on customer accounts and reacting proactively, while aligning with Relationship Managers and Industry Leads /Department Heads
- Close cooperation with internal Matrix Partners (RSC, CDS, Cash Management, Treasury, Compliance, Legal, LC-/Guarantees Department)
- First point of contact for Data management and Data quality assurance
- Project Support and SPOC/Ambassador Responsibilities
- Training and mentoring Sales and Service Managers, Trainees, Interns, SSKs

**What you bring to the table**:

- Profound business education (HAK, HLW) or studies in Economics or related courses
- At least 2-3 years working experience in a sales position, relationship department or comparable position
- High customer service & solution orientation
- Native German with fluent English and any other language is highly appreciated
- Excellent knowledge of MS-Office
- Strong customer focus in order to understand the needs of our customers
- Resistance to stress and time pressure
- Able to work in an international team and shows high team spirit
- Proactive, solution-oriented personality
- Excellent organizational skills
- Experienced in all kind of customer requests and can quickly react thereto
- Understanding of complex structures and products
- Being able to simplify/translate complex processes

**What we offer**:

- You’ll work in an international team at a leading bank
- You’ll benefit from flexible working arrangements and determine your own work-life balance
- You’ll benefit from the very latest in tailored professional development
- You’ll earn an appropriate salary starting at EUR 38,000 gross p.a. including overtime

RBI AG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or color, national origin, religion, political or other opinion, gender, sexual orientation or disability.

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