Vp, Operations

**Who We Are**: Shae Group (Anthrophi Technologies Ltd) is a global AI-powered technology and services group operating multiple brands across health, wellbeing, and performance. We’re AI-first, outcome-obsessed, automation-heavy, and scale through tight systems, high standards, and radical transparency. **1. AI-First & Future-Oriented**: - We adopt AI across every function strategy, operations, marketing, sales, product, and client experience. - We hire people who are AI-savvy, adaptive, and curious about new technologies. **2. Outcomes Over Effort**: - We measure success by results and KPIs, not by hours logged. - Team are trusted to self-manage, deliver outcomes, and take ownership of their work. **3. Fast, Agile & Scaling**: - Shae Group is a fast-moving, scaling organization our pace is high, and change is constant. - We value people who are flexible, proactive, and comfortable with ambiguity. **4. Radical Transparency & Communication**: - We believe in clear, open communication and radical transparency across all levels. - Documentation, dashboards, and data are used to maintain alignment and accountability. **5. Collaboration & Team Integration**: - Work is highly cross-functional employees often collaborate across Strategy, Tech, Marketing, Sales, HR, and Product. - We value team players who integrate seamlessly, support colleagues, and elevate group outcomes over individual wins. - Hiring managers screen for collaborative attitudes, emotional intelligence, and stakeholder management skills. **6. High Standards & Professionalism**: - We hold ourselves to strict quality, compliance, and delivery standards across all roles. - Attention to detail, accountability, and professional conduct are non-negotiable. **7. Tech-for-Good Mission**: - Our work is purpose-driven: advancing human health, wellbeing, education, and performance through precision AI. - Team must resonate with the mission and values of ethical technology. **The Role - VP, Operations**: We’re hiring a VP, Operations to architect and run the front-end plumbing of the business: operating model & OKRs, RevOps alignment, service management, platform architecture (CRM/CX/billing/support/data), vendor strategy, security & compliance readiness, and the seamless integration of new funnels, programs, and products into our ecosystem. You’ll build interoperable operations across brands, unify tooling and data, and drive speed, safety, and efficiency in a way that feels “set-and-scale.” **Who You Are**: A high-agency operator with deep experience in AI/tech services who: - Translates strategy into quantified, trackable OKRs/KPIs and consistently delivers. - Has shipped RevOps and service-management programs (lean ITIL 4 practices, not bureaucracy). - Understands DORA/Accelerate metrics and partners with Product/Engineering to improve flow. - Is fluent in security & compliance (SOC 2, ISO 27001, NIST CSF) and vendor risk. - Designs for interoperability and shared services across brands, not silos. - Communicates crisply at the exec table and dives deep with operators when needed. **Key Responsibilities**: - Run the company operating cadence (OKRs/QBRs/MBRs), dashboards, and variance management. Build and own the RevOps stack (CRM Marketing Ops Success/Support - Billing & Collections). - Implement fit-for-purpose ITIL 4 lite practices (Incident, Change, Problem, SLAs). - Institutionalize DORA/Accelerate metrics with real-time visibility. - Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF). - Define vendor strategy, negotiate commercials, consolidate tools, and control unit costs. Ensure every new funnel, program, or product integrates cleanly into the architecture (intake design test launch - hypercare). - Build a high-performing operations org (RevOps, ServiceOps, Data, Automation) that supports all brands. **Key Performance Indicators (KPIs)**: Company OKR attainment: - 80%; RevOps forecast accuracy within ±5-10%. Service Ops: SLA adherence 99.5%; P1 MTTR - 60 min; change failure rate trending down. - Security/Compliance: Milestones on track; zero critical audit findings (SOC 2/ISO 27001/NIST CSF). - Financial Efficiency: Cost to serve and platform cost/transaction within 10% of plan; vendor consolidation targets met. Launch Success: - 98% on-time go-lives with < 2% rollback rate. **Compensation**: - Base Salary: USD $1,500 - 2,500 per month. - Performance Incentives: TBD **Application Process**: To ensure we find the right leader, our process includes both strategic and operational assessments: - Submit Your Application- CV/Resume. - Cover letter outlining your experience in scaling operations at AI or tech companies. - Final Interview with Executives- A conversation to validate cultural alignment and vision fit with Shae Group leadership.